Tag Archives: ITS

unnamed (1)

Tech Talks | ITS Department Spotlight: Assistive Technology and Accessibility Center

Featuring Leon McNaught and Christine Fundell of the Assistive Technology & Accessibility Center

Question: What is the Assistive Technology and Accessibility Center?

Answer: The Assistive Technology & Accessibility Center (ATAC) is a specialized computer lab that provides access to assistive technologies (AT) for students, faculty, and staff.  ATAC lab is located in the Pfau Library Wedge PL-1109.D in the Southside of the main computer lab.  We are open Monday through Thursday from 8:00 a.m. to 11:00 pm and on Friday until 5:00 p.m.

Christine_BB1U5543(1) copy

Question: Is ATAC only for students with disabilities?

Answer: AT is traditionally used by individuals with disabilities to facilitate alternate means of access to information. However, many students without disabilities use ATAC because they find that AT increases productivity in reading and writing. ATAC lab is open to all students, faculty, and staff including CSUSB Alumni.

Question: What services are provided by ATAC for students, faculty, and staff?

Answer: There are many useful services for the CSUSB community to take advantage of. Some services include video captioning, content remediation, braille production, free audio books/periodicals, and home use technology software applications for faculty and staff. ATAC can also provide guidance to software developers by testing your mobile app or other applications and provide a report on overall accessibility of your design including elements that may require remediation.

ATAC can loan iPads and SmartPens to students and other equipment can be rented one academic quarter at a time.

 Question: Which assistive technologies are available to students?

Answer: ATAC supports many software programs that help accessibility. Below is a chart outlining our assistive software and how they can be used.

Software Category Audience
JAWS (Job Access With Speech) Screen reader. Reads all information presented on-screen aloud. Manipulation exclusively via keyboard input.
  • Blind or low vision individuals.
  • Content creators who wish to check the accessibility of their materials.
ZoomText On-screen Magnification. Enlarges information on-screen and provides custom visual enhancements.
  • Low vision individuals.
WYNN (What You Need Now) Literacy. Allows high speed scanning of books (via PEARL scanning camera) and creation of audio MP3 files. Create digital study guides.
  • Anyone, and especially individuals who may require more exposure and repetition to understand written materials.
OpenBook Optical Character Recognition (OCR). Acquire printed material and create digital text to audio.
  • Blind or low vision individuals.
Dragon Naturally Speaking Speech Recognition. Converts natural language speech into text. Also allows control and manipulation of a computer and programs via voice.
  • Anyone, and especially individuals who have poor typing or spelling abilities.
Talking Typing Teacher Typing tutor. Trains the user to touch-type using all fingers on the keyboard without looking at the keys.
  • Anyone, and especially someone who wishes to learn how to touch type or improve speed or accuracy.


Question: Does ATAC provide mobile cart accommodation?

Answer: If you require assistive technology at a specific location on campus (such as a classroom lab) ATAC can provide a fully mobile assistive technology workstation on a temporary basis up to an academic quarter at a time.

Question: How do I contact ATAC?

Answer: You can walk in the ATAC office in PL-1109D or dial extension x75079 from an on-campus phone or 909-537-5079 if you’re off campus. ATAC can also be reached anytime at atac@csusb.edu.


ProofPoint | CSUSB’s Email Protection System

The ITS Team will be upgrading CSUSB’s email protection and spam management system.

We will be migrating from the current Barracuda system to a new cloud based email management solution provided by ProofPoint.

The ProofPoint solution will feature the following functionalities:

·         Provide additional end-user control to manage their spam settings (whitelist/blacklist).

·         Enhance spam detection.

·         Blocking of malware in emails before they hit your inbox.

·         Prevent sophisticated email “phishing” attacks.

The ITS Team is in the process of configuring and testing the new solution and the system is expected to be placed in production by March 31, 2016. Please note that the transition to the new email management solution will not interrupt or affect the delivery of incoming and outgoing email for campus users.

Training and support on the use of the new ProofPoint email management solution will be provided by the Technology Support Center. Additional information and training dates will be available in the upcoming weeks.

To learn more about ProofPoint Office 365 protection please visit: https://www.proofpoint.com/sites/default/files/proofpoint_o365_hd_web.mp4

Employee Spotlight: Hector Gamon

DSC084402Hector Gamon is an Equipment System Specialist in the ITS Technical Support department and is one of the administrators of One Card and Go Print providing technical services all over the campus. Hector assists students, faculty, and staff by answering questions, walk-throughs for downloading, makes sure One Cards are functioning properly and checks the functionality of the printers on campus. He believes in providing “fast, friendly, and efficient service to everyone” to strive for the best customer service.

Hector and the Technical Support team provide immediate service the minute they are reached for assistance. One of their most important aspects is the One Stop Shop, which offers a place for everyone to get direct help or ask any pending questions in mind. In the two and a half years he has been working for CSUSB, the most rewarding aspect of his position is the customer service he delivers to students, faculty and staff when they come to the office for assistance. Hector enjoys working with wonderful people who support him and who encourage him to continue with his studies.

Hector is handier than you think; he’s a multidimensional character with so much to offer as a CSUSB worker. He is a One Card and Go Print administrator helping students with their IDs, especially during the SOAR experience. As a Go Print administrator, he works all over campus providing paper, toners, or fixing the components of a printer.

On a personal aspect, he is a humorist, a kid at heart, and a supporting father. Hector loves basketball, baseball, soccer and MMA. His favorite teams are the Clippers and the Angels. He also enjoys watching from the sidelines as his son now participates in the sports he used to play as a child. While growing up he played video games; his top runner games were Legend of Zelda. He enjoys watching a variety of movies, although, two of his top favorite movies are Ace Ventura and The Teenage Ninja Mutant Turtles, giving us a glimpse of the kid Hector still is.

He considers eating as one of his favorite hobbies and having to choose one specific food is a challenge in itself. Although, he does have a preference for pizza and crab legs. He isn’t much of a traveling person but hopes to one-day visit the Big Apple, Atlanta and Disney World. Even though he isn’t much of a traveler, he is true to his roots by returning to his native country and city, Guadalajara, Mexico. Most of his family resides in Guadalajara receiving him with open arms and love.

Hector will hopefully be joining our ranks this coming year after transferring from Mt. San Jacinto College, making CSUSB the new home for his studies. “I am very proud to say I work at CSUSB,” Hector said. “CSUSB has felt like Home from the first day that I started working here.”



Employee Spotlight: Doris Selva


Doris Selva is a Trainer/Documentation Specialist (AAS) in the ITS Administrative Computing & Business Intelligence Department. The ACBI department develops, provides support for, and manages various campus enterprise software applications on a variety of hardware platforms.

As a Trainer/Documentation specialist, Doris serves the campus community – departments, divisions, staff, faculty and students by providing exclusive on-campus database access granting training, along with general software training.

She is most proud of establishing an Online Registration system, establishing PeopleSoft Online training courses; and currently is launching the release of training via Skillsoft to the entire campus.

On a personal level, Doris loves Thai food, and although she has a variety of favorite shows she likes, currently her favorite TV show is Madam Secretary. Her favorite places to travel are Puerto Rico, Nicaragua and the East Coast. On her bucket list for future travels is, Greenland or Thailand.

Doris also spends much of her time helping others in the community. She has been a volunteer for 18 years and currently is involved in the Teen Challenge Ladies Guild. She has served as 3rd VP of the Guild, primarily coordinating Christmas donations for the 150 residents, and for the past year, serving as Prayer Moms Coordinator.

Doris has worked at CSUSB since 1989 and is a first generation college graduate. She received her BA in Communication Studies – Human Comm and her MA in Interpersonal/Intercultural Communication- both from CSUSB.

To Doris, CSUSB not only holds great meaning to her, but to her family as well. She says, “As a single parent, CSUSB has provided a place for myself and my family to reap benefits that I may not have received otherwise. The opportunity to advance my education and reach my goals means so much to me and my family.”

IT Governance Digest: December 2015

IT Leadership

ITS Strategic Planning: VP Sudhakar shared that the ITS team is currently undergoing a strategic planning process and asked the committee for feedback. He also announced that a Faculty Forum would be taking place after the Faculty Senate meeting on November 24th. The committee also discussed different ways they could provide feedback and different roles that can be taken in regards to the process. An update on the process will be provided at the next IT Governance Executive Committee meeting.

ITS Disaster Recovery/Business Continuity Draft: Michelle Behne from the office of Information Security and Emerging Technologies presented draft documents regarding campus notifications for planned and unplanned incidents. The team is trying to improve efficiency by expanding the number and types of tools that can be used to communicate across campus when incidents occur.

Faculty Forum/Survey: As a part of the ITS Strategic Planning process, a Faculty Forum is scheduled to take place on November 24th immediately following the Faculty Senate meeting. Additionally, VP Sudhakar shared with the committee that a faculty survey has been sent out to collect feedback that will aid in the development of the ITS Strategic Plan.

ITS Strategic Planning Process


As a part of the ITS Strategic Planning process, ITS Leaders had a strategic planning session facilitated by Amir Dabirian, VP of ITS from Cal State Fullerton. Following this, ITS sent out a faculty survey and held a faculty forum to collect feedback from faculty regarding their thoughts and ideas about ITS services and support. The ITS Staff were led in a strategic planning session by Joanna Oxendine of Institutional Research. Plans are in motion to send out Student and Staff surveys as well as conduct focus groups for students. The ITS Team hopes to complete the strategic planning process by March 2016. We appreciate the feedback we have received from the Campus community thus far.

Employee Spotlight: Joeleen Monclova

14-09-22-CSUSB--Joeleen Monclova, Admin Support Coordinator, ITS - Creative Media Services (CMS) at California State University, San Bernardino on Monday, Sep 22, 2014. Photo by Robert A. Whitehead/CSUSBJoeleen Monclova is an Information Technology Consultant in the Academic Technologies and Innovation department of ITS, and is currently assisting in the Distance Learning Classroom upgrade for the CSUSB Palm Desert Campus (PDC). Joeleen is fairly new to this position as an Information Technology Consultant and feels updating the three Distance Learning Classrooms will be an invaluable experience. She says, “This project gives me the opportunity to see what it takes to create a Distance Learning Classroom from the planning stages to completion while familiarizing myself with the new technology. Once completed, students and professors will have the opportunity to experience this innovative technology first-hand.”

Joeleen has worked at CSUSB for eight years. She received her Bachelor of Arts with an Emphasis in Graphic Design from CSUSB. She is very proud to work in the ITS department and believes, “Our purpose here is to provide excellent world-class customer service through the use of technology to the campus community. Our area allows us to offer the same great first-class customer support to students, faculty, and staff at the Palm Desert campus, as on the CSUSB main campus. With our distance learning classrooms, we can give students the opportunity to attend classes and learn from the best professors from both campuses without the commute.”

On a personal level, Joeleen’s favorite travel destination is Barcelona, Spain. She especially loves the food and the beautiful historic architecture. The next stop on her bucket list is Greece. Joeleen also enjoys Mediterranean food, and her current favorite TV shows are; Scandal and Once Upon A Time. She is also a vintage collector, jive dancer, and just loves anything from the 1940s-1960’s; including vintage jewelry and purses, record hops, and rockabilly weekenders to name a few.

To Joeleen, CSUSB holds great meaning in her life. She says, “Not only does it mean I can give back to my Alma Mater, by providing support to the campus community every day, but I can pay it forward to help pave the way for future graduates of CSUSB.”

IT Governance Digest: November 2015

IT Leadership

Identity Finder: The group discussed the Identity Finder software and the specifics for the deployment across campus. The team has worked with the Chancellor’s Office and the Union to make sure that communication to the campus will be clear.

Administrative Access to Desktops: ITS along with the college deans are working collaboratively to mitigate the Chancellor’s Office Audit finding regarding administrative access to desktops. The recommendation from the audit was to move away from blanket access and instead restrict this access to those who actually need it. ITS is currently working with the college technicians regarding this issue.

Campus Online Directory: ITS brought forth a proposal to streamline the process of on boarding and change the campus phone book from a “phone record” to a “people record” (aka an enterprise directory), making it an official campus directory. Feedback was requested from the group in order to be ready in a month to go live with the new campus website.

Campus-Wide Ticketing System: ITS presented a rough draft of a pilot centralized service fulfillment system within ITS departments that would then work with other divisions and colleges to standardize on one system over the course of 2-3 years. A subcommittee will be formed to streamline and address the issues.

ITS Tech Week 2015 Recap

As part of CSUSB’s 50th Anniversary Celebration, the Information Technology Services division hosted the inaugural ITS Tech Week from October 13 through October 16. The week’s events and activities included; IT systems and support services demos, open houses, training road shows, a free software download party and more. Big2015DownloadPartyInfographic

To kick off Tech Week on Tuesday, ITS team members presented 15-minute demos from about the several systems that IT Services supports, such as the MyCoyote Schedule Planner and Identity Finder.

On Wednesday, students were taken on a Technology Open House tour through the different parts of IT Services and saw first-hand some of the exciting new technologies brought to campus, like the Student Collaboration Center in the Pfau Library (Wedge 1st Floor). Students also interacted with a personal telepresence robot in the newly renovated faculty commons, which includes a hands-on training lab, a consultation/discussion space, two small group project rooms, and a light boar lecture recording facility.

The Microsoft Office 365 Download Party was a huge success on Thursday! Students joined in for free pizza and free Office software downloads for their laptops, tablets, and phones. In case you missed the event, students, faculty and staff can still download Office 365 anytime, anywhere. Visit the ITS Software page here to install Office 365 on your devices.

Wrapping up Tech Week on Friday, ITS Team members brought one-hour Office 365 training sessions all over campus. The training sessions included topics on Outlook, Calendar, People, OneDrive, and more Microsoft Office tools.