Tag Archives: CSUSBSupport

IT Governance Digest: December 2015

IT Leadership

ITS Strategic Planning: VP Sudhakar shared that the ITS team is currently undergoing a strategic planning process and asked the committee for feedback. He also announced that a Faculty Forum would be taking place after the Faculty Senate meeting on November 24th. The committee also discussed different ways they could provide feedback and different roles that can be taken in regards to the process. An update on the process will be provided at the next IT Governance Executive Committee meeting.

ITS Disaster Recovery/Business Continuity Draft: Michelle Behne from the office of Information Security and Emerging Technologies presented draft documents regarding campus notifications for planned and unplanned incidents. The team is trying to improve efficiency by expanding the number and types of tools that can be used to communicate across campus when incidents occur.

Faculty Forum/Survey: As a part of the ITS Strategic Planning process, a Faculty Forum is scheduled to take place on November 24th immediately following the Faculty Senate meeting. Additionally, VP Sudhakar shared with the committee that a faculty survey has been sent out to collect feedback that will aid in the development of the ITS Strategic Plan.

Employee Spotlight: Joeleen Monclova

14-09-22-CSUSB--Joeleen Monclova, Admin Support Coordinator, ITS - Creative Media Services (CMS) at California State University, San Bernardino on Monday, Sep 22, 2014. Photo by Robert A. Whitehead/CSUSBJoeleen Monclova is an Information Technology Consultant in the Academic Technologies and Innovation department of ITS, and is currently assisting in the Distance Learning Classroom upgrade for the CSUSB Palm Desert Campus (PDC). Joeleen is fairly new to this position as an Information Technology Consultant and feels updating the three Distance Learning Classrooms will be an invaluable experience. She says, “This project gives me the opportunity to see what it takes to create a Distance Learning Classroom from the planning stages to completion while familiarizing myself with the new technology. Once completed, students and professors will have the opportunity to experience this innovative technology first-hand.”

Joeleen has worked at CSUSB for eight years. She received her Bachelor of Arts with an Emphasis in Graphic Design from CSUSB. She is very proud to work in the ITS department and believes, “Our purpose here is to provide excellent world-class customer service through the use of technology to the campus community. Our area allows us to offer the same great first-class customer support to students, faculty, and staff at the Palm Desert campus, as on the CSUSB main campus. With our distance learning classrooms, we can give students the opportunity to attend classes and learn from the best professors from both campuses without the commute.”

On a personal level, Joeleen’s favorite travel destination is Barcelona, Spain. She especially loves the food and the beautiful historic architecture. The next stop on her bucket list is Greece. Joeleen also enjoys Mediterranean food, and her current favorite TV shows are; Scandal and Once Upon A Time. She is also a vintage collector, jive dancer, and just loves anything from the 1940s-1960’s; including vintage jewelry and purses, record hops, and rockabilly weekenders to name a few.

To Joeleen, CSUSB holds great meaning in her life. She says, “Not only does it mean I can give back to my Alma Mater, by providing support to the campus community every day, but I can pay it forward to help pave the way for future graduates of CSUSB.”

IT Governance Digest: November 2015

IT Leadership

Identity Finder: The group discussed the Identity Finder software and the specifics for the deployment across campus. The team has worked with the Chancellor’s Office and the Union to make sure that communication to the campus will be clear.

Administrative Access to Desktops: ITS along with the college deans are working collaboratively to mitigate the Chancellor’s Office Audit finding regarding administrative access to desktops. The recommendation from the audit was to move away from blanket access and instead restrict this access to those who actually need it. ITS is currently working with the college technicians regarding this issue.

Campus Online Directory: ITS brought forth a proposal to streamline the process of on boarding and change the campus phone book from a “phone record” to a “people record” (aka an enterprise directory), making it an official campus directory. Feedback was requested from the group in order to be ready in a month to go live with the new campus website.

Campus-Wide Ticketing System: ITS presented a rough draft of a pilot centralized service fulfillment system within ITS departments that would then work with other divisions and colleges to standardize on one system over the course of 2-3 years. A subcommittee will be formed to streamline and address the issues.

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FREE ESET Antivirus Software Installation

Is your laptop or desktop computer moving slow? It may have a virus that puts you at risk for cybercrime. Even if you’re a proud Mac owner, viruses can still make their way into your device causing programs to load slowly or stop functioning altogether.

CSUSB students, faculty, and staff are now eligible to receive a free licensing code and installation of ESET Antivirus Protection on up to three devices, including home computers. Each device will be protected from viruses, spyware, and malware for one year. ESET Antivirus is great because it eliminates virtually all threats on your PC/Mac to keep documents and private information safe.

What is spyware/malware?

Malware is software that is intended to damage or disable computer systems and it will dramatically reduce your PC’s productivity and speed.

Without antivirus protection, you may be at risk for cybercrime such as identity theft or fraud. Spyware can covertly monitor your every keystroke and send vital personal information to third parties. If you make a purchase online, for example, your credit card information can be stolen and used to make fraudulent charges.

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Why do I need ESET Antivirus Software?

Laptops become susceptible to viruses from file sharing, downloading full movies, and simply from browsing on the web. While it is generally true that PC’s have a higher chance of falling victim to viruses, there are dangerous Mac-oriented malware hazards as well. As a result of being hacked by malware, all saved work on your device may be erased and personal information may be stolen.

How do I install my ESET software?

Installing ESET Antivirus is easy! Visit http://www.eset.com/us/offers/csusb/ and enter your CSUSB email address. You will receive a validation email and a unique activation key.