Tag Archives: CSUSB

Employee Spotlight: Doris Selva


Doris Selva is a Trainer/Documentation Specialist (AAS) in the ITS Administrative Computing & Business Intelligence Department. The ACBI department develops, provides support for, and manages various campus enterprise software applications on a variety of hardware platforms.

As a Trainer/Documentation specialist, Doris serves the campus community – departments, divisions, staff, faculty and students by providing exclusive on-campus database access granting training, along with general software training.

She is most proud of establishing an Online Registration system, establishing PeopleSoft Online training courses; and currently is launching the release of training via Skillsoft to the entire campus.

On a personal level, Doris loves Thai food, and although she has a variety of favorite shows she likes, currently her favorite TV show is Madam Secretary. Her favorite places to travel are Puerto Rico, Nicaragua and the East Coast. On her bucket list for future travels is, Greenland or Thailand.

Doris also spends much of her time helping others in the community. She has been a volunteer for 18 years and currently is involved in the Teen Challenge Ladies Guild. She has served as 3rd VP of the Guild, primarily coordinating Christmas donations for the 150 residents, and for the past year, serving as Prayer Moms Coordinator.

Doris has worked at CSUSB since 1989 and is a first generation college graduate. She received her BA in Communication Studies – Human Comm and her MA in Interpersonal/Intercultural Communication- both from CSUSB.

To Doris, CSUSB not only holds great meaning to her, but to her family as well. She says, “As a single parent, CSUSB has provided a place for myself and my family to reap benefits that I may not have received otherwise. The opportunity to advance my education and reach my goals means so much to me and my family.”

IT Governance Digest: December 2015

IT Leadership

ITS Strategic Planning: VP Sudhakar shared that the ITS team is currently undergoing a strategic planning process and asked the committee for feedback. He also announced that a Faculty Forum would be taking place after the Faculty Senate meeting on November 24th. The committee also discussed different ways they could provide feedback and different roles that can be taken in regards to the process. An update on the process will be provided at the next IT Governance Executive Committee meeting.

ITS Disaster Recovery/Business Continuity Draft: Michelle Behne from the office of Information Security and Emerging Technologies presented draft documents regarding campus notifications for planned and unplanned incidents. The team is trying to improve efficiency by expanding the number and types of tools that can be used to communicate across campus when incidents occur.

Faculty Forum/Survey: As a part of the ITS Strategic Planning process, a Faculty Forum is scheduled to take place on November 24th immediately following the Faculty Senate meeting. Additionally, VP Sudhakar shared with the committee that a faculty survey has been sent out to collect feedback that will aid in the development of the ITS Strategic Plan.

ITS Strategic Planning Process


As a part of the ITS Strategic Planning process, ITS Leaders had a strategic planning session facilitated by Amir Dabirian, VP of ITS from Cal State Fullerton. Following this, ITS sent out a faculty survey and held a faculty forum to collect feedback from faculty regarding their thoughts and ideas about ITS services and support. The ITS Staff were led in a strategic planning session by Joanna Oxendine of Institutional Research. Plans are in motion to send out Student and Staff surveys as well as conduct focus groups for students. The ITS Team hopes to complete the strategic planning process by March 2016. We appreciate the feedback we have received from the Campus community thus far.

Employee Spotlight: Joeleen Monclova

14-09-22-CSUSB--Joeleen Monclova, Admin Support Coordinator, ITS - Creative Media Services (CMS) at California State University, San Bernardino on Monday, Sep 22, 2014. Photo by Robert A. Whitehead/CSUSBJoeleen Monclova is an Information Technology Consultant in the Academic Technologies and Innovation department of ITS, and is currently assisting in the Distance Learning Classroom upgrade for the CSUSB Palm Desert Campus (PDC). Joeleen is fairly new to this position as an Information Technology Consultant and feels updating the three Distance Learning Classrooms will be an invaluable experience. She says, “This project gives me the opportunity to see what it takes to create a Distance Learning Classroom from the planning stages to completion while familiarizing myself with the new technology. Once completed, students and professors will have the opportunity to experience this innovative technology first-hand.”

Joeleen has worked at CSUSB for eight years. She received her Bachelor of Arts with an Emphasis in Graphic Design from CSUSB. She is very proud to work in the ITS department and believes, “Our purpose here is to provide excellent world-class customer service through the use of technology to the campus community. Our area allows us to offer the same great first-class customer support to students, faculty, and staff at the Palm Desert campus, as on the CSUSB main campus. With our distance learning classrooms, we can give students the opportunity to attend classes and learn from the best professors from both campuses without the commute.”

On a personal level, Joeleen’s favorite travel destination is Barcelona, Spain. She especially loves the food and the beautiful historic architecture. The next stop on her bucket list is Greece. Joeleen also enjoys Mediterranean food, and her current favorite TV shows are; Scandal and Once Upon A Time. She is also a vintage collector, jive dancer, and just loves anything from the 1940s-1960’s; including vintage jewelry and purses, record hops, and rockabilly weekenders to name a few.

To Joeleen, CSUSB holds great meaning in her life. She says, “Not only does it mean I can give back to my Alma Mater, by providing support to the campus community every day, but I can pay it forward to help pave the way for future graduates of CSUSB.”

IT Governance Digest: November 2015

IT Leadership

Identity Finder: The group discussed the Identity Finder software and the specifics for the deployment across campus. The team has worked with the Chancellor’s Office and the Union to make sure that communication to the campus will be clear.

Administrative Access to Desktops: ITS along with the college deans are working collaboratively to mitigate the Chancellor’s Office Audit finding regarding administrative access to desktops. The recommendation from the audit was to move away from blanket access and instead restrict this access to those who actually need it. ITS is currently working with the college technicians regarding this issue.

Campus Online Directory: ITS brought forth a proposal to streamline the process of on boarding and change the campus phone book from a “phone record” to a “people record” (aka an enterprise directory), making it an official campus directory. Feedback was requested from the group in order to be ready in a month to go live with the new campus website.

Campus-Wide Ticketing System: ITS presented a rough draft of a pilot centralized service fulfillment system within ITS departments that would then work with other divisions and colleges to standardize on one system over the course of 2-3 years. A subcommittee will be formed to streamline and address the issues.

ITS Tech Week 2015 Recap

As part of CSUSB’s 50th Anniversary Celebration, the Information Technology Services division hosted the inaugural ITS Tech Week from October 13 through October 16. The week’s events and activities included; IT systems and support services demos, open houses, training road shows, a free software download party and more. Big2015DownloadPartyInfographic

To kick off Tech Week on Tuesday, ITS team members presented 15-minute demos from about the several systems that IT Services supports, such as the MyCoyote Schedule Planner and Identity Finder.

On Wednesday, students were taken on a Technology Open House tour through the different parts of IT Services and saw first-hand some of the exciting new technologies brought to campus, like the Student Collaboration Center in the Pfau Library (Wedge 1st Floor). Students also interacted with a personal telepresence robot in the newly renovated faculty commons, which includes a hands-on training lab, a consultation/discussion space, two small group project rooms, and a light boar lecture recording facility.

The Microsoft Office 365 Download Party was a huge success on Thursday! Students joined in for free pizza and free Office software downloads for their laptops, tablets, and phones. In case you missed the event, students, faculty and staff can still download Office 365 anytime, anywhere. Visit the ITS Software page here to install Office 365 on your devices.

Wrapping up Tech Week on Friday, ITS Team members brought one-hour Office 365 training sessions all over campus. The training sessions included topics on Outlook, Calendar, People, OneDrive, and more Microsoft Office tools.



Collaboration Station Redefines Group Projects

CSUSB emphasizes its importance on education by redefining group projects. Student collaboration tables reinvent group projects by making it easier for groups to collaborate effectively.

“We realize with 20,000+ students that we have now, spaces to study are crucial.” said Felix Zuniga, Director of Project Management and Assessment of Information Technology Services. “Rather than having empty corner with chairs and desks, we ordered nicer furniture and set-up a collaboration station to give students the resources to succeed, technology wise.”

Student Collaboration tables consist of two monitors, puck connections, and chargers in the middle of the table. Puck connections allow for quick connections from the device to monitor screens. Once the device is paired with the right connectors, simply tap on and it will automatically display on the screens. The right connections include: VGA, HDMI, and mini display port of apple devices.

In order to use the monitors, simply connect your computer to one of the available “pucks”. These pucks will have different connectors to choose from, so be sure to pick the one that fits your machine. Once your computer is connected to the puck, press the icon located on the puck. This will share your computer screen to the media scape. If your laptop screen is still not shared to the media scape, make sure that your laptop display settings are set to either “duplicate display” or “projector only”, as some laptops will not automatically change this setting.

Currently, the only fully accessible collaboration station is located on the first floor of the outer library, right across from the Tech Support center. It operates on a first come, first serve basis.

There will be more collaboration stations added in the Pfau Library and ATI idea lab.


Free Microsoft Office 365 Download

CSUSB provides Microsoft Office 365 ProPlus to students for free! All students can install Office 365 on up to 5 desktop machines in addition to 5 mobile devices (PC or Mac). The install includes Microsoft programs Word 2013, Excel 2013, PowerPoint 2013, and more.

To download Office 365 free, click the link below and enter your Coyote ID with your MyCoyote password.

Download Microsoft Office 365 for students


Under the Home Use Program (HUP), CSUSB faculty and staff can purchase a personal copy of Microsoft Office 2013 through the web at University Software Home Use Program for $9.95.

Download Microsoft Office 365 for faculty and staff

For technical assistance, contact the Technology Support Center at (909) 537-7677 or support@csusb.edu.


Powermat Wireless Charging

CSUSB has partnered with Powermat to bring wireless charging to students!

How does it work?

When plugged in and placed on a Powermat Spot, the Powermat Ring wirelessly recharges your phone.

First, download the Powermat app on your mobile device in the App Store or Google Play. Once your phone’s Powermat app is open, plug in the Ring, click “tap to charge” and relax while your phone recharges.

Powermat charges as fast as a cord, so you can live life at 100 percent.

Some mobile devices do not need to be plugged into a Power Ring because they are embedded with wireless charging capabilities, including the Samsung S6 and LG G3.


Where can I recharge?

Powermat stations are installed in locations all over campus from the Student Union to the Social & Behavioral Science building. The Powermat app shows all of the Powermat Spots available on campus and on the go.

In honor of CSUSB’s 50th anniversary, students can purchase their own Powermat Ring for 50% off using the discount code ‘CSUSB50’. The Powermat Ring comes in multiple colors and fits all iPhone and Android mobile devices. Get yours here to stay charged and in the loop.

More Power Options

  • Santos Manuel Student Union — Charging Lockers located on the first floor of the SU give you power and freedom to roam. In between class, plug in your phone and create your own code to re-open the locker.
  • Pfau Library — Power up while you study! On the first floor of the Pfau Library, there is a charging station with plugs to fit your Android or iPhone.