IT-Governance: January 2017

Distributed Technology Services Updates and Presentation: The goal of the Distributed Technology Services (DTS) is a collaboration of alliances consisting of college technical services. This area received a presentation from David Nimri.

Information Security Updates: Dr. Javier Torner, guest, discussed confidential issues.

Exploration of New Generation of Technologies to assist with Student Success: Currently we are exploring new types of technologies within the area of artificial intelligence (i.e. Alexa from Amazon-students would be able to ask FAQs). Every office has peak times and shared examples of questions students commonly ask, getting FAQs being answered in real time- on an as needed basis- condensing response times. Doug stated Intelliresponse from Toronto offers this type of service but it will be further looked at. Looking at a mobile app called 1 touch graduation – where the student will receive a text asking, “do you want to graduate?” and if the answer is yes it will take them step-by-step through the graduation process.

 

 

VETI Success – Department of Biology

20170110_100551Dr. Michael Chao, Professor and Chairman of the Department of Biology within CSUSB recently upgraded the department’s biological imaging capabilities with the acquisition of their new laser scanning confocal microscope. By utilizing the VETI grant, the Biology department has new gained a new piece of equipment to not only help students learn within such subjects as Cell Physiology and Microscopy, but to further assist in the faculty-led student research being done within the campus as well.

The laser scanning confocal microscope expands upon the capabilities of traditional microscopes. Unlike bright-field microscopes, the confocal microscope uses multiple lasers to scan and capture images of fluorescently-labeled molecules inside cells. Unlike the traditional method of staining specimens with vital dyes, this florescence imaging allows scientists to visualize individual biological molecules at close to 1000x magnification and a resolution of a few hundred nanometers.

Although an expensive piece of equipment, students are able to utilize the microscope after receiving appropriate training and supervision by the faculty. The funds granted to the Biology department have done much to expand upon the curriculum and research at CSUSB. As Dr. Michael Chao stated during our interview: “The entire process we went through with the VETI Grant was a great experience; they not only worked with our department but encouraged us along the way.”

ATI – Instructional Design

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The Instructional Designers within the Academic Technologies and Innovation Department (ATI) of the ITS Division offer high-quality professional development, pedagogical, and course design/redesign with technology support. Their team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.

Consultations

If you are looking to make a change to your face-to-face, hybrid, or fully online course but are uncertain what you want that change to look like, schedule a consultation with our team!  We can help you identify new and exciting technologies to bring into your classroom or rethink a course activity to increase student motivation.

Course Design/Redesign

Instructional Designers offer high-quality course design/redesign with technology support. Our team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.

Online Pedagogy

Teaching online presents many new and exciting challenges for instructors who are used to a brick-and-mortar, face-to-face environment. With the help of an expert instructional designer, instructors can take advantage of the opportunity to learn how online and face-to-face pedagogy differ and how to prepare an online course accordingly. Our designers offer practical advice for the pursuit of pedagogical goals by providing best practice tips and help finding the perfect piece of technology to fit your needs and budget.

Program Development

Program development includes full course design services for all courses in a program, including collaboration with program directors and department chairs to ensure program goals are met.  Courses developed as part of a program will ensure consistency across courses and can include coordinated activities and assessments.

QM/QOLT Sample Course Template

The CSUSB Blackboard Quality Matters (QM) /Quality Online Learning and Teaching (QOLT) sample course template provides faculty with a foundation to build a quality online course. For detailed information, download the Blackboard QM/QOLT Sample Course Template Guide or complete a service request form.

Need Help? Request a Service

Employee Spotlight: Rob Garcia

f-9-51-9671788_hwlmv79s_robert_garcia_2015Rob Garcia is a web services liaison and developer in the Web Services department of the ITS division. Web Services provides the campus with centralized web support, the maintenance of existing sites, development of new sites, and presentation and training of new design features. Their team of web developers and programmers work with you to create and maintain a professional appearance in your website and they even provide training to your members for possible contributions.

As a web service liaison & developer, Rob works with members of the campus community to help plan, create and manage their websites. He works with the latest web tools such as Dreamweaver and Drupal content management system to maintain the newest websites. As part of the ITS web development team, he works closely with his colleagues to provide web support and great customer service to the campus community.

Rob particularly enjoys the customer service aspect of his job since he is given the opportunity to interact with folks from all over the campus. He is proud being part a great group of talented programmers and developers. Currently, he is working on the new College of Education website which recently launched – http://coe.csusb.edu/ – take a look.

On a personal level, as a young man Rob had the chance to live abroad in Brazil for a year and travel to Europe for a marching band tour. Even though he doesn’t travel much now when he does get the chance his favorite place to have fun and relax is Las Vegas. On his bucket list, he has a few destinations he would like to visit, Italy and Germany.

Rob is a “typical computer geek” trying to keep up with the latest technology.  Here at CSUSB, Rob is in his third term as President of the CSU Employee Union Chapter 320 San Bernardino. On a personal note, he studied Tae Kwon Do for over 15 years and is a certified instructor.  He is a big fan of stand-up comedy and loves going to the movies to see the latest releases.

His favorite food is Italian, specifically the pizza and all the different pasta dishes. His favorite movies are Enter the Dragonwith Bruce Lee, Bull Durham with Kevin Costner, and the Ocean’s Trilogy with George Clooney and friends. His favorite TV show is Seinfeld and the Big Bang Theory.  His favorite comedians right now are Jerry Seinfeld, Jim Gaffigan, Aziz Ansari, and Chris Rock among others.

Rob has been working for CSUSB for 17 plus years. He graduated from the University of California, Los Angeles (UCLA) where he got his B.A. in Geography specializing in Geographic Information Systems (G.I.S). In September 2003, he was awarded with College of Social & Behavioral Sciences Employee of the Year and became the Chair of the University Technology Community Steering Committee. September 2010 he received the CSUSB President’s Team Achievement Award (LEAD Summit) and in 2011 he was presented with the CSUSB President’s Outstanding Employee Award. Rob’s most recent award achievement was in April 2012, the Golden Apple Award- Outstanding Employee Award.

To Rob, CSUSB has been his true calling and loves working here. He is honored and grateful to work with so many friends and colleagues from all over campus.

IT-Governance: November 2016

ITS – Procurement for hardware and software: VP Sudhakar announced to the group that all software used by students, faculty, and staff must be accessible. When purchasing software a vendor must provide a Voluntary Product Accessibility Template (VPAT). An expert must look through the VPAT to validate if it is accurate or not. In order to alleviate the workload of the Procurement Office, the ATI office will validate VPATs before going to Procurement. Regarding open source software we cannot prevent employees from purchasing the product but, would need to educate them on the disservice they would be doing to our students if the product is not accessible. Mihaela Popescu stated that the IMAP committee is coming up with a process on how to educate faculty on accessibility. 

ITS – Campus Wide Web Migration Update: Michael Casadonte presented to the group the evolution and future of web presence at our campus. Before migrating to our current content management system (Drupal), there were many accessibility and security issues.  After moving to Drupal, websites are able to go-live faster because of shorter build times. Additionally, Web Services is able to easily address accessible and security issues. Currently, Web Services has launched about 28% of active CSUSB websites in Drupal. The goal is to complete migrating all administrative websites to Drupal by the end of 2017.  

ITS – Academic Technologies & Innovation Support for Faculty: Mihaela Popescu presented to the group the portfolio of ATI services. She wanted to stress that ATI is not ODL but a new creation that brought different departments under one. There are 7 services that ATI provides which are instruction design, instructional technology, smart classroom technology, distance learning & videoconferencing, academic multimedia, assistive technology & accessibility, and academic systems administration.


Palo Alto Project Update: AVP Au asked the group for approval to move the cut over date up 2 business days. Instead of the cut over being December 19-23 it will be scheduled for December 15-22. VP Sudhakar asked Gerard what the impact to campus will be if we move the date up 2 business days. Gerard said that is minimal impact. Blackboard and Peoplesoft will not be affected. The committee approved having the date moved.

Announcements:  VP Sudhakar announced that next year Peoplesoft will split in HR and student module. Gerard Au announced to the group that the second wave of the outdoor wireless went live. The next wave will be on the Coyote Walk and will be completed by the end of 2017.

 

 

IT Governance: October 2016

ITS – Administrative Computing and Business Intelligence Project Updates – Lenora Rodgers presented the projects ACBI is currently undergoing. Some of the current projects the ACBI team is working on is the CS 9.2 upgrade which will run from June 19, through December 19, 2017. They are currently working on updating the CSUSB mobile app front page and looking on purchasing a mobile app platform which will bring apps to the market faster. The COE credential tracking and reporting phase one went live on October 1, 2016.

ITS – Security Audit Findings Mitigation Efforts Updates – Sam announced that they’ll be inviting the auditors back in February for an advisory audit. We hope to have resolved 100% of the audit findings during that time. Laura Carrizales presented the progress made regarding the audit findings. Each Dean was handed a report regarding gaps in their colleges. Terri Nelson mentioned that there needs to be a better way of communicating to faculty what type of software is installed in their classrooms. David Nimri will bring this up in the SOP group and find the best way of communicating this information.

Updates on ITS Tech Days – VP Fremont asked how ITS Tech Days went. Felix Zuniga announced there was a decline in the number of students from last year which shows all the marketing that has gone to promote the software ITS provides has helped put the word out.

Agendas and handouts from IT governance meetings can be found online at: http://its.csusb.edu/governance/minutesAgenda.html

How’s Your Cyber Hygiene?|Keep Private Information Private

Brought to you by The Cyber Security Club.

keep-private-information-privateWhen it comes to online privacy most students, especially millennials, are oblivious to the settings of their accounts, passwords, and apps that require location set ups. They are less mindful of the posts they put up and how it can affect them afterwards. Even if there are no specifics to the time just the name of the event and location can suffice or even photos of tickets of the event is dangerous in itself.

Be mindful of what you post online and the settings on your social media and apps. The friends one has on the social media is also important to be careful with. It is important to know who you add and are inviting to see your information because remember all information on social media is public. According Andra Zaharia, a Security Specialist at Heimdal Security, close to 600,000 Facebook accounts are compromised each day.

 

ITS Information Security and Emerging Technologies

its_blog-posts-01The Information Security and Emerging Technologies department does much to protect campus users from online threats. It is here where the IS&ET oversees our network’s traffic, secures all login credentials, instills internal policies, and provides continued education with online safety.

In recognition of National Cyber Security Awareness Month, the IS&ET alongside the Information Security Club and Coyote Advertising have created the “How’s Your Cyber Hygiene?” campaign to spread awareness to the entire campus of the many threats online. By utilizing social media along with various screens throughout campus, the campaign has brought with it a means to provide people with the basics in cyber security protection. Some of these examples include insight in Email threats, Privacy protection, and secure links and pathways (see example below).

By training those within the ITS department, exercises and scenarios have been set to prepare staff in facing online threats. Such examples are seen with false emails in disguise as phishing attempts, showing staff firsthand the attempts hackers make to tap into one’s privacy. Eventually, such measures will be taken beyond the ITS department and staff, giving everyone a first-hand taste of what it is like to be exposed to a phishing attack. Although done with no intent on harm, these exercises will lead people to a safe location which will inform them of what just occurred.

Alongside the cyber awareness campaign and the continued education, the IS&ET department has provided a link to common practices one should be aware of with internet used. Further insight and examples can be found on http://iso.csusb.edu/practices.

For more information, visit http://iso.csusb.edu/ or contact:

Information Security & Emerging Technologies
California State University, San Bernardino
John M. Pfau Library Room 2006 (PL-2006)
5500 University Parkway
San Bernardino, CA 92407
(909) 537-7262

How’s Your Cyber Hygiene?|Look for the “S” in HTTPS

Brought to you by The Information Security Club.

look-for-the-s-in-httpsThere are a few do’s and don’ts when it comes to browsing the internet. Most remain obvious yet one of which has been a standard since its inception. The “S” in HTTPS. Not many people know this but the “S” actually stands for secure. As a whole this in most cases should be a standard for most sites yet it remains unknown. Given the fact that most browsing involves some degree of transaction or personal projection of oneself, it’s important that we all become aware of the “S” in HTTPS.

An example of this can be seen with the website for Nocturnal Wonderland, the annual EDM (Electronic Dance Music) concert which drives youths towards its large rave scene. When looked at closely one can see the lack of HTTPS within the web address. Especially when dealing with an online purchase the importance of this security measure remains essential. In regards to millennials, the main issue 18 – 29-year old’s deal with is with identify theft.

2016 CSUSB Download Party

The 2016 CSUSB Download Party will take place on Tuesday, October 18th from 11:00 a.m. – 2:00 p.m. in the PFAU Library basement, room PL-013.  It is open to all CSUSB Students, Faculty and Staff.  Stop by for some food and get help downloading the latest version of Microsoft Office 365 + other amazing software.  The world-class ITS Tech Support Team will be on-hand to help answer any questions you might have.  Hope to see you there!

Image: Download Party Poster with event details