IT-Governance: February 2017

IT LeadershipAccess Control Standard Recommendation

ITS has recommended the implementing the use of multi-factor authentication for administrative users. This will be used as an extra security measure for those who have access to critical systems and sensitive data. After much discussion, the Executive Committee ruled in favor of the recommendation and approved of it unanimously.

Campus wide Phishing exercise and training

The Executive Committee discussed the advantages and disadvantages of initiating the campus wide training exercise in the awareness of online phishing attacks. After much discussion the program was accepted. However, further progress will continue after the pending review and approval from the Institutional Review Board (IRB). Provided by The Chancellor’s Office, the phishing program PhishMe will be utilized to further educate students and faculty on the rise in phishing attacks. This initiative has been brought in response to the increased sophistication of phishing attacks and the high susceptibility of users falling victim to these links.

Standardization of Student Email Addresses

The current student email format was under discussion in how it remains non user-friendly and how faculty members are often not able to tell which student a specific email belongs to. It has been recommended to standardize the student email addresses after July 1st to the new format of firstname.lastname0000@coyote.csusb.edu. The “0000” will consist of the last 4 of the student’s CoyoteID. The consensus was approved by the Executive Committee yet the format was changed to lastname.firstname0000@coyote.csusb.edu.

Employee Spotlight: Dung Vu

DSC_1162Dung Vu is a Programmer Analyst in the Enterprise and Cloud Services (ECS) department in ITS. ECS is the central resource for server support for CSUSB providing efficient and effective utilization of resources throughout the IT division. They’re responsible for the system administration and maintenance of the hardware and software supporting the campus central servers and system maintenance. ECS provides services in software installation, configuration, maintenance, file backup and recovery and report processing.

As a Programmer Analyst, Dung is responsible for system and database administration. He is part of the Onbase team taking care of Onbase, a centralized Enterprise Content Management (ECM) that securely archives documents in electronic forms for the whole campus making them available anytime and anywhere. Onbase provides workflow automation and procedures can be web-based, paperless, and complete in a timely manner since the process can be automatically coordinated and monitored.

One of the features that makes Onbase at CSUSB unique is that it’s securely open to Internet users, who can submit and approve workflow forms virtually from anytime and anywhere. Its security goes beyond Onbase in that it just relies on regular authentication-authorization. The Onbase team has modified its architecture to allow Internet users to safely access the Onbase, while authorized personnel can securely access sensitive documents.

Dung is proud of administrating the System and Databases of the centralized Event Management that integrates Events and Academic scheduling with no-less security requirements. Onbase System, is growing fast as more departments are requesting to have their documents go electronic, and more workflow processes have been developed.

Dung has been working for CSUSB for over twelve years after graduating with M.S. degree in Computer Science from the California State University San Bernardino in 2004. During his study in the M.S. program, he worked as a Teaching Assistant, Graduate Research Assistant, and actively participated in research and software development. He has developed Graduate Student Database Management System in MS Access, and then transformed it into a web-based system. This system has been further developed by other graduates and is currently in use.

In his final year of his M.S. study, he joined the professors in the Department to build a complex system including a secure database to save sensitive information, and a sophisticated web-based software. The SEC (Securities Exchange Commission)-approved system specified by Active Capital did not only help entrepreneurs complete legal disclosure document (U7) using a complex on-line questionnaire, but also assisted in matching entrepreneurs and investor angles nationwide. His knowledge and experience were advanced with multiple responsibilities: Software Developer, System and Database administrator. He was also Microsoft certified System Engineer and Microsoft Certified Database administrator.

While working at CSUSB, Dung continued to study at the University of California Riverside (UCR). He graduated with a Ph.D. degree in Computer Science at UCR in 2014 where he researched Efficient and Scalable Core Scheduling for Multi-Core Systems. He has published several papers among top-tiers international conferences such as IEEE International Conference on Multimedia & Expo ICME (2012,2014), International Conference on Heterogeneous Networking for Quality, Reliability, Security and Robustness, QShine 2010, IEEE International Performance Computing and Communications Conference (IPCCC), 2012.

Dung has been awarded several awards for his research work in Cal State San Bernardino and the University of California Riverside, Travel Grant Award 2012, 2014, Ph.D. Forgivable Loan Scholarship recipient  2006, California State University Outstanding Graduate Student, Sally Casanova Pre-Doctoral Scholarship 2001-2002. He has even been offered an interesting position as a part-time lecturer for Computer Science courses in the Department of Computer Science at CSUSB.

For Dung, CSUSB has become his longest workplace and he enjoys working, learning, and hopes to make meaningful contributions for years to come.

Telecommunications and Network Services

ITS Blog Post Telecommunications and Network Services-01The Telecommunications and Network Services department within ITS continues to expand and improve upon our campus’s communication systems whether it be by our telephone services or the via our Wi-Fi connections.  Currently TNS manages the over 800 access points spread out throughout the campus to ensure we all stay connected within our Eduroam.

Wi-Fi now in Parking Lot N

As of now CSUSB’s Wi-Fi capabilities have branched out to Parking Lot N, being the first to establish a steady connection within the campus. With the upcoming plans to build new housing on campus, the TNS plans to continue its expansion of our Wi-Fi by having the entire campus connected whether inside or outside.

New digital phone book

The TNS department is beginning to make headway by initiating the launch of a new virtual phone book which will be used for faculty and staff. Unlike the CSUSB directory, the phone book is planned to me managed by HR to which proper contact and title information can be provided.

CSUSB Access not available

Another changed within the TNS is that CSUSB Access is no longer available to access via one’s Wi-Fi settings. This change is one which will further encourage all within campus to utilize the Eduroam account. Let it be known that there is a “visitors” account through one’s Wi-Fi settings which can be used for guests who do not have the credentials met for Eduroam.

Employee Spotlight: Janette Flores

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Janette Flores is an Administrative Support Coordinator in the Project Management and Assessment department of the ITS Division. Janette works with all ITS teams to track projects and report to IT governance and the office of the VP/CIO.  The Project Management Office also lead projects for the ITS division when asked.

As the Project Management Office Coordinator, she specializes in staff support, securing maintenance, and controlling the financial aspects of all projects. Janette’s primary role is ensuring projects are being delivered on time and meeting desired goals.  Janette verifies that all parts of the process and project as a whole remain organized and running according to plan.  

Janette is most proud of the growth she has made and all that she has endured over the years here at CSUSB. Twelve years ago, Janette was responsible for the Outgoing Transcript Unit in Records and Registration. She has also worked with CMS and training services. Janette was a contributor to the design and creation of the staff training for PeopleSoft using captivate which served as an exciting and great learning experience. Recently, she has been part of the project, “Reach Digital Signage.” This project replaces all CSUSB owned digital signage with a system that is centrally managed and be unified in the event of an emergency or natural disaster. The digital display management system will be rolled out into the colleges and university own displays followed by Auxiliary units. “Reach Digital Signage” is very important to her because it affects the entire campus community. Today, she is working in ITS Project Management and raising the bar for her professional growth.

On a personal note, Janette has recently traveled to Italy and would love to go a 100 times more if she could since it’s her favorite place. She would love to visit Greece next.

Her favorite TV show is Gilmore Girls and her favorite movie is Edward Scissorhands; her favorite food to this day is sushi. She is something of an artist, a musician who plays the keyboard and sings. She leads the worship team at “Agua De Vida” in San Bernardino.

Janette has worked at CSUSB for 21 years. She received her B.A. in Criminal Justice from CSUSB. Then, she went to Summit Bible College to get her Masters in Theology and a Doctorate in Worship and Prayer.  

To Janette, CSUSB means home to her. She states, “My entire working career has been here at CSUSB and I am grateful for all the wonderful people and experiences this campus has afforded me.”

 

IT-Governance: January 2017

Distributed Technology Services Updates and Presentation: The goal of the Distributed Technology Services (DTS) is a collaboration of alliances consisting of college technical services. This area received a presentation from David Nimri.

Information Security Updates: Dr. Javier Torner, guest, discussed confidential issues.

Exploration of New Generation of Technologies to assist with Student Success: Currently we are exploring new types of technologies within the area of artificial intelligence (i.e. Alexa from Amazon-students would be able to ask FAQs). Every office has peak times and shared examples of questions students commonly ask, getting FAQs being answered in real time- on an as needed basis- condensing response times. Doug stated Intelliresponse from Toronto offers this type of service but it will be further looked at. Looking at a mobile app called 1 touch graduation – where the student will receive a text asking, “do you want to graduate?” and if the answer is yes it will take them step-by-step through the graduation process.

 

 

VETI Success – Department of Biology

20170110_100551Dr. Michael Chao, Professor and Chairman of the Department of Biology within CSUSB recently upgraded the department’s biological imaging capabilities with the acquisition of their new laser scanning confocal microscope. By utilizing the VETI grant, the Biology department has new gained a new piece of equipment to not only help students learn within such subjects as Cell Physiology and Microscopy, but to further assist in the faculty-led student research being done within the campus as well.

The laser scanning confocal microscope expands upon the capabilities of traditional microscopes. Unlike bright-field microscopes, the confocal microscope uses multiple lasers to scan and capture images of fluorescently-labeled molecules inside cells. Unlike the traditional method of staining specimens with vital dyes, this florescence imaging allows scientists to visualize individual biological molecules at close to 1000x magnification and a resolution of a few hundred nanometers.

Although an expensive piece of equipment, students are able to utilize the microscope after receiving appropriate training and supervision by the faculty. The funds granted to the Biology department have done much to expand upon the curriculum and research at CSUSB. As Dr. Michael Chao stated during our interview: “The entire process we went through with the VETI Grant was a great experience; they not only worked with our department but encouraged us along the way.”

ATI – Instructional Design

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The Instructional Designers within the Academic Technologies and Innovation Department (ATI) of the ITS Division offer high-quality professional development, pedagogical, and course design/redesign with technology support. Their team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.

Consultations

If you are looking to make a change to your face-to-face, hybrid, or fully online course but are uncertain what you want that change to look like, schedule a consultation with our team!  We can help you identify new and exciting technologies to bring into your classroom or rethink a course activity to increase student motivation.

Course Design/Redesign

Instructional Designers offer high-quality course design/redesign with technology support. Our team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.

Online Pedagogy

Teaching online presents many new and exciting challenges for instructors who are used to a brick-and-mortar, face-to-face environment. With the help of an expert instructional designer, instructors can take advantage of the opportunity to learn how online and face-to-face pedagogy differ and how to prepare an online course accordingly. Our designers offer practical advice for the pursuit of pedagogical goals by providing best practice tips and help finding the perfect piece of technology to fit your needs and budget.

Program Development

Program development includes full course design services for all courses in a program, including collaboration with program directors and department chairs to ensure program goals are met.  Courses developed as part of a program will ensure consistency across courses and can include coordinated activities and assessments.

QM/QOLT Sample Course Template

The CSUSB Blackboard Quality Matters (QM) /Quality Online Learning and Teaching (QOLT) sample course template provides faculty with a foundation to build a quality online course. For detailed information, download the Blackboard QM/QOLT Sample Course Template Guide or complete a service request form.

Need Help? Request a Service

Employee Spotlight: Rob Garcia

f-9-51-9671788_hwlmv79s_robert_garcia_2015Rob Garcia is a web services liaison and developer in the Web Services department of the ITS division. Web Services provides the campus with centralized web support, the maintenance of existing sites, development of new sites, and presentation and training of new design features. Their team of web developers and programmers work with you to create and maintain a professional appearance in your website and they even provide training to your members for possible contributions.

As a web service liaison & developer, Rob works with members of the campus community to help plan, create and manage their websites. He works with the latest web tools such as Dreamweaver and Drupal content management system to maintain the newest websites. As part of the ITS web development team, he works closely with his colleagues to provide web support and great customer service to the campus community.

Rob particularly enjoys the customer service aspect of his job since he is given the opportunity to interact with folks from all over the campus. He is proud being part a great group of talented programmers and developers. Currently, he is working on the new College of Education website which recently launched – http://coe.csusb.edu/ – take a look.

On a personal level, as a young man Rob had the chance to live abroad in Brazil for a year and travel to Europe for a marching band tour. Even though he doesn’t travel much now when he does get the chance his favorite place to have fun and relax is Las Vegas. On his bucket list, he has a few destinations he would like to visit, Italy and Germany.

Rob is a “typical computer geek” trying to keep up with the latest technology.  Here at CSUSB, Rob is in his third term as President of the CSU Employee Union Chapter 320 San Bernardino. On a personal note, he studied Tae Kwon Do for over 15 years and is a certified instructor.  He is a big fan of stand-up comedy and loves going to the movies to see the latest releases.

His favorite food is Italian, specifically the pizza and all the different pasta dishes. His favorite movies are Enter the Dragonwith Bruce Lee, Bull Durham with Kevin Costner, and the Ocean’s Trilogy with George Clooney and friends. His favorite TV show is Seinfeld and the Big Bang Theory.  His favorite comedians right now are Jerry Seinfeld, Jim Gaffigan, Aziz Ansari, and Chris Rock among others.

Rob has been working for CSUSB for 17 plus years. He graduated from the University of California, Los Angeles (UCLA) where he got his B.A. in Geography specializing in Geographic Information Systems (G.I.S). In September 2003, he was awarded with College of Social & Behavioral Sciences Employee of the Year and became the Chair of the University Technology Community Steering Committee. September 2010 he received the CSUSB President’s Team Achievement Award (LEAD Summit) and in 2011 he was presented with the CSUSB President’s Outstanding Employee Award. Rob’s most recent award achievement was in April 2012, the Golden Apple Award- Outstanding Employee Award.

To Rob, CSUSB has been his true calling and loves working here. He is honored and grateful to work with so many friends and colleagues from all over campus.

IT-Governance: November 2016

ITS – Procurement for hardware and software: VP Sudhakar announced to the group that all software used by students, faculty, and staff must be accessible. When purchasing software a vendor must provide a Voluntary Product Accessibility Template (VPAT). An expert must look through the VPAT to validate if it is accurate or not. In order to alleviate the workload of the Procurement Office, the ATI office will validate VPATs before going to Procurement. Regarding open source software we cannot prevent employees from purchasing the product but, would need to educate them on the disservice they would be doing to our students if the product is not accessible. Mihaela Popescu stated that the IMAP committee is coming up with a process on how to educate faculty on accessibility. 

ITS – Campus Wide Web Migration Update: Michael Casadonte presented to the group the evolution and future of web presence at our campus. Before migrating to our current content management system (Drupal), there were many accessibility and security issues.  After moving to Drupal, websites are able to go-live faster because of shorter build times. Additionally, Web Services is able to easily address accessible and security issues. Currently, Web Services has launched about 28% of active CSUSB websites in Drupal. The goal is to complete migrating all administrative websites to Drupal by the end of 2017.  

ITS – Academic Technologies & Innovation Support for Faculty: Mihaela Popescu presented to the group the portfolio of ATI services. She wanted to stress that ATI is not ODL but a new creation that brought different departments under one. There are 7 services that ATI provides which are instruction design, instructional technology, smart classroom technology, distance learning & videoconferencing, academic multimedia, assistive technology & accessibility, and academic systems administration.


Palo Alto Project Update: AVP Au asked the group for approval to move the cut over date up 2 business days. Instead of the cut over being December 19-23 it will be scheduled for December 15-22. VP Sudhakar asked Gerard what the impact to campus will be if we move the date up 2 business days. Gerard said that is minimal impact. Blackboard and Peoplesoft will not be affected. The committee approved having the date moved.

Announcements:  VP Sudhakar announced that next year Peoplesoft will split in HR and student module. Gerard Au announced to the group that the second wave of the outdoor wireless went live. The next wave will be on the Coyote Walk and will be completed by the end of 2017.

 

 

IT Governance: October 2016

ITS – Administrative Computing and Business Intelligence Project Updates – Lenora Rodgers presented the projects ACBI is currently undergoing. Some of the current projects the ACBI team is working on is the CS 9.2 upgrade which will run from June 19, through December 19, 2017. They are currently working on updating the CSUSB mobile app front page and looking on purchasing a mobile app platform which will bring apps to the market faster. The COE credential tracking and reporting phase one went live on October 1, 2016.

ITS – Security Audit Findings Mitigation Efforts Updates – Sam announced that they’ll be inviting the auditors back in February for an advisory audit. We hope to have resolved 100% of the audit findings during that time. Laura Carrizales presented the progress made regarding the audit findings. Each Dean was handed a report regarding gaps in their colleges. Terri Nelson mentioned that there needs to be a better way of communicating to faculty what type of software is installed in their classrooms. David Nimri will bring this up in the SOP group and find the best way of communicating this information.

Updates on ITS Tech Days – VP Fremont asked how ITS Tech Days went. Felix Zuniga announced there was a decline in the number of students from last year which shows all the marketing that has gone to promote the software ITS provides has helped put the word out.

Agendas and handouts from IT governance meetings can be found online at: http://its.csusb.edu/governance/minutesAgenda.html