Category Archives: IT Projects

IT Governance – May 2017

CIA Request Recommendation Presentation

In order to address challenges with the current CIA process, ITS presented a recommendation to move to a delegated submission process where a select group creates CIA Requests and become the point of contact for those requests.  The new proposed delegated CIA request process was demonstrated, including statistics, benefits and the next steps and the Executive Committee provided feedback. This process will also be presented at a future Administrative Council meeting.

u-Direct Demonstration

Representatives from the office of Registrar demonstrated the u-Direct tool (Coyote Plan Builder) to the Executive Committee, highlighting the different key aspects and functions. The tool is currently being piloted in the College of Business and Public Administration.

Concur Q&A with Cindy Levin

Cindy Levin attended the meeting to address concerns shared at the previous meeting about the Concur system. The discussion covered expiration times for requests and notifications. Different scenarios were discussed and the Executive Committee recommended increasing the expiration time to fourteen days.

Campus-wide Phishing Exercise and Training- Phase II Recommendation

ITS shared the phishing exercise and training report from the 100 individual pilot group. Results included 45 individuals opening the email and 13 individuals opening the attachment. The report included a screenshot of what the lesson for the program looked like. Based on the results and the discussion, the Executive Committee approved the recommendation to move forward with an exercise campus-wide. It will take place before the end of the quarter.

IT-Governance: January 2017

Distributed Technology Services Updates and Presentation: The goal of the Distributed Technology Services (DTS) is a collaboration of alliances consisting of college technical services. This area received a presentation from David Nimri.

Information Security Updates: Dr. Javier Torner, guest, discussed confidential issues.

Exploration of New Generation of Technologies to assist with Student Success: Currently we are exploring new types of technologies within the area of artificial intelligence (i.e. Alexa from Amazon-students would be able to ask FAQs). Every office has peak times and shared examples of questions students commonly ask, getting FAQs being answered in real time- on an as needed basis- condensing response times. Doug stated Intelliresponse from Toronto offers this type of service but it will be further looked at. Looking at a mobile app called 1 touch graduation – where the student will receive a text asking, “do you want to graduate?” and if the answer is yes it will take them step-by-step through the graduation process.



ATI – Instructional Design


The Instructional Designers within the Academic Technologies and Innovation Department (ATI) of the ITS Division offer high-quality professional development, pedagogical, and course design/redesign with technology support. Their team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.


If you are looking to make a change to your face-to-face, hybrid, or fully online course but are uncertain what you want that change to look like, schedule a consultation with our team!  We can help you identify new and exciting technologies to bring into your classroom or rethink a course activity to increase student motivation.

Course Design/Redesign

Instructional Designers offer high-quality course design/redesign with technology support. Our team of experienced designers can help you transition your face-to-face course to a fully online or blended learning course, re-design an existing course, or simply provide you with best practices in course design, recommended technologies, and available resources.

Online Pedagogy

Teaching online presents many new and exciting challenges for instructors who are used to a brick-and-mortar, face-to-face environment. With the help of an expert instructional designer, instructors can take advantage of the opportunity to learn how online and face-to-face pedagogy differ and how to prepare an online course accordingly. Our designers offer practical advice for the pursuit of pedagogical goals by providing best practice tips and help finding the perfect piece of technology to fit your needs and budget.

Program Development

Program development includes full course design services for all courses in a program, including collaboration with program directors and department chairs to ensure program goals are met.  Courses developed as part of a program will ensure consistency across courses and can include coordinated activities and assessments.

QM/QOLT Sample Course Template

The CSUSB Blackboard Quality Matters (QM) /Quality Online Learning and Teaching (QOLT) sample course template provides faculty with a foundation to build a quality online course. For detailed information, download the Blackboard QM/QOLT Sample Course Template Guide or complete a service request form.

Need Help? Request a Service

IT-Governance: November 2016

ITS – Procurement for hardware and software: VP Sudhakar announced to the group that all software used by students, faculty, and staff must be accessible. When purchasing software a vendor must provide a Voluntary Product Accessibility Template (VPAT). An expert must look through the VPAT to validate if it is accurate or not. In order to alleviate the workload of the Procurement Office, the ATI office will validate VPATs before going to Procurement. Regarding open source software we cannot prevent employees from purchasing the product but, would need to educate them on the disservice they would be doing to our students if the product is not accessible. Mihaela Popescu stated that the IMAP committee is coming up with a process on how to educate faculty on accessibility. 

ITS – Campus Wide Web Migration Update: Michael Casadonte presented to the group the evolution and future of web presence at our campus. Before migrating to our current content management system (Drupal), there were many accessibility and security issues.  After moving to Drupal, websites are able to go-live faster because of shorter build times. Additionally, Web Services is able to easily address accessible and security issues. Currently, Web Services has launched about 28% of active CSUSB websites in Drupal. The goal is to complete migrating all administrative websites to Drupal by the end of 2017.  

ITS – Academic Technologies & Innovation Support for Faculty: Mihaela Popescu presented to the group the portfolio of ATI services. She wanted to stress that ATI is not ODL but a new creation that brought different departments under one. There are 7 services that ATI provides which are instruction design, instructional technology, smart classroom technology, distance learning & videoconferencing, academic multimedia, assistive technology & accessibility, and academic systems administration.

Palo Alto Project Update: AVP Au asked the group for approval to move the cut over date up 2 business days. Instead of the cut over being December 19-23 it will be scheduled for December 15-22. VP Sudhakar asked Gerard what the impact to campus will be if we move the date up 2 business days. Gerard said that is minimal impact. Blackboard and Peoplesoft will not be affected. The committee approved having the date moved.

Announcements:  VP Sudhakar announced that next year Peoplesoft will split in HR and student module. Gerard Au announced to the group that the second wave of the outdoor wireless went live. The next wave will be on the Coyote Walk and will be completed by the end of 2017.



IT Governance: October 2016

ITS – Administrative Computing and Business Intelligence Project Updates – Lenora Rodgers presented the projects ACBI is currently undergoing. Some of the current projects the ACBI team is working on is the CS 9.2 upgrade which will run from June 19, through December 19, 2017. They are currently working on updating the CSUSB mobile app front page and looking on purchasing a mobile app platform which will bring apps to the market faster. The COE credential tracking and reporting phase one went live on October 1, 2016.

ITS – Security Audit Findings Mitigation Efforts Updates – Sam announced that they’ll be inviting the auditors back in February for an advisory audit. We hope to have resolved 100% of the audit findings during that time. Laura Carrizales presented the progress made regarding the audit findings. Each Dean was handed a report regarding gaps in their colleges. Terri Nelson mentioned that there needs to be a better way of communicating to faculty what type of software is installed in their classrooms. David Nimri will bring this up in the SOP group and find the best way of communicating this information.

Updates on ITS Tech Days – VP Fremont asked how ITS Tech Days went. Felix Zuniga announced there was a decline in the number of students from last year which shows all the marketing that has gone to promote the software ITS provides has helped put the word out.

Agendas and handouts from IT governance meetings can be found online at:

ITS Consulting Services | Project Request Form Coming Soon!

its_consulting_servicesLet’s say you want to bring in a new software to campus and need to know if it will interface with current campus technologies such as PeopleSoft. Will it require a single sign on? Does the product have a VPAT to meet federal ADA compliance requirements? It’s not surprising that some confusion can come about for both those within and outside the ITS department when purchasing or implementing new technology on-campus. Now there is a solution.

ITS Consulting Services stands as a hub for those who would like to know the process to initiate a new technology project and or simply to seek general information. In other words, ITS Consulting Services points you in the right direction.

Let’s imagine there was a sales rep who wanted to introduce a breaking new organizational software which would improve upon the campus technology infrastructure and yet has no idea who might benefit from having the product on-campus. At the same time, a faculty member is looking to improve their department’s organizational software and has no idea which is the best one to choose. In the past, these two parties may have never met.

With the arrival of the ITS Consulting Services, they would have been able to connect our fictitious sales rep and faculty member, essentially bridging the gap and avoiding any means of redundancy.

While the specific benefit of ITS Consulting Services is to CSUSB staff and faculty, they invite any current CSUSB student who might have a software question to also request a consultation through their online form just as faculty and staff would.

A request form for consulting services will be located on the ITS Consulting Services web page (coming soon).  The form is currently being reviewed by the campus I.T. Governance Committee and will soon be available to help you:

  • Request IT project information
  • Request a new product implementation
  • Ask general questions

However, until it is officially launched, anyone looking for support can simply e-mail with a question or request.

IT Governance: August 2016

IT LeadershipCSU Mentor Soon to be Replaced –Discussion was had on when CSU Mentor will be replaced and why. VP Sudhakar explained that the replacement to CSU Mentor would have much broader applications and include graduate studies. Concerns were voiced on ease of use, what kind of information will be needed from end users, and how it will accommodate international students. VP Sudhakar will gather more details and report back.

Administrator Access on Desktops – Good progress is being made. The process started with Department Chairs and staff and will include faculty in the fall.

ITS Strategic Planning Implementation Plan – The Strategic Plan is now in its implementation phase and a document has been created that includes two different categories. Green is when a goal/objective will be initiated and blue indicates a need for improvement. If you would like to view the Implementation Plan, please click the link below to download.

ITS Strategic Planning Implementation PDF

New Wireless Network Recommendation – AVP Au made a recommendation to rename the CSUSB-ACCESS Wi-Fi network in August. Currently, CSUSB-ACCESS is a limited 24-hour Wi-Fi access that is meant for guests and visitors. The name has caused confusion for those who are using the CSUSB-ACCESS rather than Eduroam. When a user logs into Eduroam, their device will automatically reconnect to the network without having to log back in. Eduroam is a global Wi-Fi network that gives the user access to all CSU campuses as well as over 470 institutions around the world. Currently 82% of CSUSB users are on Eduroam and the goal is to reach 100% this year. It is being proposed that CSUSB-ACCESS be renamed to, “CSUSB- VISITOR.”

Wi-Fi Access now available for Department Owned Devices – It was announced that Eduroam is now available for department owned devices such as iPads and laptops. Users should contact ITS services to set up an account.

Accessible Technology Initiative Compliance Audit – VP Sudhakar shared that the compliance audit showed that web compliance is adequate, and good progress is being made on instructional material compliance. However, we are behind on procurement compliance. All departments need to be made aware of requirements for ADA Compliance. All new software vendors ( for products with 10 or more users) need to present a verified Voluntary Product Accessibility Template (VPAT) before purchase.

NSF Grant Application – Progress on applying for the National Science Foundation grant is being made. This grant will upgrade our egress link as well as create high-performance computing on campus.

ITS Consulting Services – A Discussion was had on the proposal by ITS for a Consulting Service. Director Zuniga introduced the process which would include a web form for new requests. The goal of IT Consulting Services is to streamline project requests coming from the campus community and set timelines, milestones, and assessment metrics. Further discussion was had on how to make the request form clear, concise and user friendly.

Discussion – 

  • VP Sudhakar thanked Provost Delgado for his leadership of the IT Governance Committee.
  • The committee was reminded that there will be a Blackboard upgrade on August 26th. Email reminders will be sent to the colleagues list.

ITS Department Services | Technology Support Center

square-01 (2)Whether you are a student or faculty/staff member, the ITS Technology Support Center (TSC) is the one stop shop for all of your technological needs. As a faculty/staff member, especially those new to the CSUSB community, it can sometimes appear intimidating and overwhelming to know all of the services and software available to you. That is why the ITS Technology Support Center is here. Their main goal is to provide world class customer service to all members of our campus community.

As a one stop shop of excellence, The TSC offers a variety of technical support for the following areas:

In addition to technical assistance, the TSC provides faculty and staff access to free or highly discounted software. This includes programs such as; Microsoft Office 365, ESET Antivirus, ZOOM Conferencing Software, Portfolium, Mathematica and much more.

Another benefit of the Technology Support Center is having access to their self-service lab, fully equipped with 80 workstations. The lab is open during library hours and on weekends from 7:00 am – 7:00 pm.

Should you need help, the Technology Support Center is here to help you 24/7. Whether it be questions about software , trouble connecting to Wifi, or solving vexing issues with Blackboard, please contact them anytime, any day. Visit the TSC website at or email them at with your technical requests.

To those that may be unfamiliar, the TSC (Technology Support Center), is located on the first thumbnail_Wedge TSCfloor of the Pfau Library Wedge. What is the Wedge exactly? The Wedge is the lovely little crevasse which hangs off to side of our campus Library.

ITS Training Services is also located on the first floor of the Pfau Library Wedge and is ready to provide training on a variety of technological resources available on and off campus.



ITS Planning

ITS Strategic Plan Implementation

The Information Technology Services (ITS) Strategic Plan 2016-2020 is now complete. This plan will guide the ITS Division in the support of students, faculty and staff and the academic mission of CSUSB. We have now begun the implementation of the Strategic Plan that will guide us for the next five years. If you would like to view the Implementation Plan, please click the link below to download.

CSUSBITS-Strategic-Plan-Implementation-Plan-2016-2020-3 (1)


ITS Department News | Enterprise and Cloud Services

NCS Scanning Service:  The NCS Scanning Service offered by Enterprise and Cloud Services (ECS), benefits faculty at CSUSB by quickly grading scantrons with up to 160 multiple-choice answers. ECS can then use those results to provide statistical reports and graded tests to faculty in 24 hours or less. This service provided by ECS helps in giving faculty back their time needed for planning and working with their students. For example, in a situation where a faculty has a class of 120 students and a test with 160 questions; the NCS scanning services would save a professor from manually grading 19,200 questions. Over the past fiscal year, from July 1, 2015, through June 30, 2016, ECS scanned over 83,163 scantrons. This first class service makes hand-grading tests a thing of the past.

Students also benefit from the NCS Scanning Service as they can view their test results sooner, creating the ability for them to go back over the corrected test material, which in turn helps them better prepare for upcoming exams. NCS scanning service simply means more time for faculty to teach and more time for students to learn.

CSUSB on Premises Cloud:  In 2009, CSUSB Enterprise and Cloud Services (ECS) embarked on a new initiative and decided to go virtual. The ECS team of experts knew the infrastructure was aging with over 400 physical servers in circulation; today there are less than 100 servers in use. The ECS team was able to consolidate and optimize the server rack square footage used, thus decreasing the amount of cooling needed. This decrease in physical servers has helped reduce the energy consumption levels by more than 30 percent (since more than 75 percent of the physical servers were consolidated or virtualized). These steps make ECS environmentally friendly while remaining cost efficient.

GenCyber Summer Camp Program:  As a part of our community engagement goal at Enterprise Cloud Services (ECS) we invited the GenCyber Summer Camp Program to explore the department and server room. The ECS team shared our knowledge of large scale computing and private cloud to over 250 Girl Scouts from our local community. Our goal was to help increase understanding, knowledge, and interest in technology. As part of their time with our technology experts, the girls learned that the campus storage system is capable of holding over 12 million hours of music.

Creating interest in technology has become increasingly important. According to the National Center for Women in Technology, “17 percent of 2014 Computer and Information Sciences bachelor’s degree recipients were female.” This low percentage of women in technology is why it is vital to have programs like GenCyber and why ECS was more than excited to have the Girl Scouts visit the department. It is important to create interest in technology and help make it a more diverse field thus lending new talent and ideas to the innovative field. The ECS team hopes that the knowledge and insight the young women received will encourage many of them to return to our campus–or any other campus– in pursuit of a degree in the area of technology.