Author Archives: Erica Zamora Reyes

Employee Spotlight: Candace Johnson

17-03-20-CSUSB-- Candace Johnson, Asst Budget Analyst, ITS - Office of the Vice President, California State University, San Bernardino on Monday, Mar 20, 2017. Photo by Robert A. Whitehead/CSUSB

Candace Johnson is an Assistant Budget Analyst in the ITS Budget Office within the office of the Vice President. The ITS Budget Office centrally manages the financial services, human resources services and procurement services at a divisional level.

As an Assistant Budget Analyst, Candace assists with the management of the ITS operating budget. She evaluates the impact of changes in the budget levels and expenses to take necessary actions to assure the division is within budget. This process involves tracking and reconciling all ITS division accounts. Candace tracks all financial transactions in the division, creates expense reports, enters purchase requisitions in PeopleSoft and prepares various financial forms.

The ITS division is important to the campus since they provide technology services and support to the whole campus.  However, the ITS Budget Office is significant to the division because they make all the necessary technology purchases needed to enable their division to provide world class customer service and support.

Candace is most proud of working on the Vital and Expanded Technologies Initiative (VETI) Grants. These grants are used to purchase new and cutting edge technology related items that students could use to enhance their learning experience. She is responsible for placing orders and tracking the expenses. Candace has purchased an X-Ray machine, 3D Printers, Neurological Kits and Software.

The most rewarding part about working on this project is she gets to attend the “Open Houses and/or Grand Openings” related to the grants to see how the items to see how they are being used. Some examples of the VETI Grant related projects are the Teaching Resource Center, the Library’s Innovation Lab and the Veteran’s Success Center. Another aspect that is rewarding to Candace is the ability to work closely with different faculty and staff from the various departments and colleges across campus.

On a personal note, Candace’s favorite television show is Grey’s Anatomy which she has been watching for the past 13 years. As for her favorite food, she would have to say shrimp, crab legs, sushi and, of course, dessert.

Candace hopes her next trip will be to the Bahamas or Jamaica. During her downtime she can be seen spending time with her family. They are always out at basketball events, school events or family events. However, if no events are scheduled, she is at home with her family watching movies in their pajamas.  

She attended CSUSB for five years where she received her Bachelors in Criminal Justice in 2002 and Masters in Criminal Justice in 2007. Candace has worked for CSUSB for 15 years.

For Candace, CSUSB means “a place of growth for me. I learned and excelled here. I received both my degrees from this campus. I have reached several milestones in my professional career here. I started as a student assistant and then moved on to become an Administrative Assistant, and Administrative Coordinator, and currently a Budget Analyst. The personal relationships that I have developed here has helped me grow on a personal level. So, I would say that CSUSB is a great place to plant a seed!”

Employee Spotlight: Dung Vu

DSC_1162Dung Vu is a Programmer Analyst in the Enterprise and Cloud Services (ECS) department in ITS. ECS is the central resource for server support for CSUSB providing efficient and effective utilization of resources throughout the IT division. They’re responsible for the system administration and maintenance of the hardware and software supporting the campus central servers and system maintenance. ECS provides services in software installation, configuration, maintenance, file backup and recovery and report processing.

As a Programmer Analyst, Dung is responsible for system and database administration. He is part of the Onbase team taking care of Onbase, a centralized Enterprise Content Management (ECM) that securely archives documents in electronic forms for the whole campus making them available anytime and anywhere. Onbase provides workflow automation and procedures can be web-based, paperless, and complete in a timely manner since the process can be automatically coordinated and monitored.

One of the features that makes Onbase at CSUSB unique is that it’s securely open to Internet users, who can submit and approve workflow forms virtually from anytime and anywhere. Its security goes beyond Onbase in that it just relies on regular authentication-authorization. The Onbase team has modified its architecture to allow Internet users to safely access the Onbase, while authorized personnel can securely access sensitive documents.

Dung is proud of administrating the System and Databases of the centralized Event Management that integrates Events and Academic scheduling with no-less security requirements. Onbase System, is growing fast as more departments are requesting to have their documents go electronic, and more workflow processes have been developed.

Dung has been working for CSUSB for over twelve years after graduating with M.S. degree in Computer Science from the California State University San Bernardino in 2004. During his study in the M.S. program, he worked as a Teaching Assistant, Graduate Research Assistant, and actively participated in research and software development. He has developed Graduate Student Database Management System in MS Access, and then transformed it into a web-based system. This system has been further developed by other graduates and is currently in use.

In his final year of his M.S. study, he joined the professors in the Department to build a complex system including a secure database to save sensitive information, and a sophisticated web-based software. The SEC (Securities Exchange Commission)-approved system specified by Active Capital did not only help entrepreneurs complete legal disclosure document (U7) using a complex on-line questionnaire, but also assisted in matching entrepreneurs and investor angles nationwide. His knowledge and experience were advanced with multiple responsibilities: Software Developer, System and Database administrator. He was also Microsoft certified System Engineer and Microsoft Certified Database administrator.

While working at CSUSB, Dung continued to study at the University of California Riverside (UCR). He graduated with a Ph.D. degree in Computer Science at UCR in 2014 where he researched Efficient and Scalable Core Scheduling for Multi-Core Systems. He has published several papers among top-tiers international conferences such as IEEE International Conference on Multimedia & Expo ICME (2012,2014), International Conference on Heterogeneous Networking for Quality, Reliability, Security and Robustness, QShine 2010, IEEE International Performance Computing and Communications Conference (IPCCC), 2012.

Dung has been awarded several awards for his research work in Cal State San Bernardino and the University of California Riverside, Travel Grant Award 2012, 2014, Ph.D. Forgivable Loan Scholarship recipient  2006, California State University Outstanding Graduate Student, Sally Casanova Pre-Doctoral Scholarship 2001-2002. He has even been offered an interesting position as a part-time lecturer for Computer Science courses in the Department of Computer Science at CSUSB.

For Dung, CSUSB has become his longest workplace and he enjoys working, learning, and hopes to make meaningful contributions for years to come.

Employee Spotlight: Janette Flores


Janette Flores is an Administrative Support Coordinator in the Project Management and Assessment department of the ITS Division. Janette works with all ITS teams to track projects and report to IT governance and the office of the VP/CIO.  The Project Management Office also lead projects for the ITS division when asked.

As the Project Management Office Coordinator, she specializes in staff support, securing maintenance, and controlling the financial aspects of all projects. Janette’s primary role is ensuring projects are being delivered on time and meeting desired goals.  Janette verifies that all parts of the process and project as a whole remain organized and running according to plan.  

Janette is most proud of the growth she has made and all that she has endured over the years here at CSUSB. Twelve years ago, Janette was responsible for the Outgoing Transcript Unit in Records and Registration. She has also worked with CMS and training services. Janette was a contributor to the design and creation of the staff training for PeopleSoft using captivate which served as an exciting and great learning experience. Recently, she has been part of the project, “Reach Digital Signage.” This project replaces all CSUSB owned digital signage with a system that is centrally managed and be unified in the event of an emergency or natural disaster. The digital display management system will be rolled out into the colleges and university own displays followed by Auxiliary units. “Reach Digital Signage” is very important to her because it affects the entire campus community. Today, she is working in ITS Project Management and raising the bar for her professional growth.

On a personal note, Janette has recently traveled to Italy and would love to go a 100 times more if she could since it’s her favorite place. She would love to visit Greece next.

Her favorite TV show is Gilmore Girls and her favorite movie is Edward Scissorhands; her favorite food to this day is sushi. She is something of an artist, a musician who plays the keyboard and sings. She leads the worship team at “Agua De Vida” in San Bernardino.

Janette has worked at CSUSB for 21 years. She received her B.A. in Criminal Justice from CSUSB. Then, she went to Summit Bible College to get her Masters in Theology and a Doctorate in Worship and Prayer.  

To Janette, CSUSB means home to her. She states, “My entire working career has been here at CSUSB and I am grateful for all the wonderful people and experiences this campus has afforded me.”


IT-Governance: January 2017

Distributed Technology Services Updates and Presentation: The goal of the Distributed Technology Services (DTS) is a collaboration of alliances consisting of college technical services. This area received a presentation from David Nimri.

Information Security Updates: Dr. Javier Torner, guest, discussed confidential issues.

Exploration of New Generation of Technologies to assist with Student Success: Currently we are exploring new types of technologies within the area of artificial intelligence (i.e. Alexa from Amazon-students would be able to ask FAQs). Every office has peak times and shared examples of questions students commonly ask, getting FAQs being answered in real time- on an as needed basis- condensing response times. Doug stated Intelliresponse from Toronto offers this type of service but it will be further looked at. Looking at a mobile app called 1 touch graduation – where the student will receive a text asking, “do you want to graduate?” and if the answer is yes it will take them step-by-step through the graduation process.



Employee Spotlight: Rob Garcia

f-9-51-9671788_hwlmv79s_robert_garcia_2015Rob Garcia is a web services liaison and developer in the Web Services department of the ITS division. Web Services provides the campus with centralized web support, the maintenance of existing sites, development of new sites, and presentation and training of new design features. Their team of web developers and programmers work with you to create and maintain a professional appearance in your website and they even provide training to your members for possible contributions.

As a web service liaison & developer, Rob works with members of the campus community to help plan, create and manage their websites. He works with the latest web tools such as Dreamweaver and Drupal content management system to maintain the newest websites. As part of the ITS web development team, he works closely with his colleagues to provide web support and great customer service to the campus community.

Rob particularly enjoys the customer service aspect of his job since he is given the opportunity to interact with folks from all over the campus. He is proud being part a great group of talented programmers and developers. Currently, he is working on the new College of Education website which recently launched – – take a look.

On a personal level, as a young man Rob had the chance to live abroad in Brazil for a year and travel to Europe for a marching band tour. Even though he doesn’t travel much now when he does get the chance his favorite place to have fun and relax is Las Vegas. On his bucket list, he has a few destinations he would like to visit, Italy and Germany.

Rob is a “typical computer geek” trying to keep up with the latest technology.  Here at CSUSB, Rob is in his third term as President of the CSU Employee Union Chapter 320 San Bernardino. On a personal note, he studied Tae Kwon Do for over 15 years and is a certified instructor.  He is a big fan of stand-up comedy and loves going to the movies to see the latest releases.

His favorite food is Italian, specifically the pizza and all the different pasta dishes. His favorite movies are Enter the Dragonwith Bruce Lee, Bull Durham with Kevin Costner, and the Ocean’s Trilogy with George Clooney and friends. His favorite TV show is Seinfeld and the Big Bang Theory.  His favorite comedians right now are Jerry Seinfeld, Jim Gaffigan, Aziz Ansari, and Chris Rock among others.

Rob has been working for CSUSB for 17 plus years. He graduated from the University of California, Los Angeles (UCLA) where he got his B.A. in Geography specializing in Geographic Information Systems (G.I.S). In September 2003, he was awarded with College of Social & Behavioral Sciences Employee of the Year and became the Chair of the University Technology Community Steering Committee. September 2010 he received the CSUSB President’s Team Achievement Award (LEAD Summit) and in 2011 he was presented with the CSUSB President’s Outstanding Employee Award. Rob’s most recent award achievement was in April 2012, the Golden Apple Award- Outstanding Employee Award.

To Rob, CSUSB has been his true calling and loves working here. He is honored and grateful to work with so many friends and colleagues from all over campus.

IT-Governance: November 2016

ITS – Procurement for hardware and software: VP Sudhakar announced to the group that all software used by students, faculty, and staff must be accessible. When purchasing software a vendor must provide a Voluntary Product Accessibility Template (VPAT). An expert must look through the VPAT to validate if it is accurate or not. In order to alleviate the workload of the Procurement Office, the ATI office will validate VPATs before going to Procurement. Regarding open source software we cannot prevent employees from purchasing the product but, would need to educate them on the disservice they would be doing to our students if the product is not accessible. Mihaela Popescu stated that the IMAP committee is coming up with a process on how to educate faculty on accessibility. 

ITS – Campus Wide Web Migration Update: Michael Casadonte presented to the group the evolution and future of web presence at our campus. Before migrating to our current content management system (Drupal), there were many accessibility and security issues.  After moving to Drupal, websites are able to go-live faster because of shorter build times. Additionally, Web Services is able to easily address accessible and security issues. Currently, Web Services has launched about 28% of active CSUSB websites in Drupal. The goal is to complete migrating all administrative websites to Drupal by the end of 2017.  

ITS – Academic Technologies & Innovation Support for Faculty: Mihaela Popescu presented to the group the portfolio of ATI services. She wanted to stress that ATI is not ODL but a new creation that brought different departments under one. There are 7 services that ATI provides which are instruction design, instructional technology, smart classroom technology, distance learning & videoconferencing, academic multimedia, assistive technology & accessibility, and academic systems administration.

Palo Alto Project Update: AVP Au asked the group for approval to move the cut over date up 2 business days. Instead of the cut over being December 19-23 it will be scheduled for December 15-22. VP Sudhakar asked Gerard what the impact to campus will be if we move the date up 2 business days. Gerard said that is minimal impact. Blackboard and Peoplesoft will not be affected. The committee approved having the date moved.

Announcements:  VP Sudhakar announced that next year Peoplesoft will split in HR and student module. Gerard Au announced to the group that the second wave of the outdoor wireless went live. The next wave will be on the Coyote Walk and will be completed by the end of 2017.



IT Governance: October 2016

ITS – Administrative Computing and Business Intelligence Project Updates – Lenora Rodgers presented the projects ACBI is currently undergoing. Some of the current projects the ACBI team is working on is the CS 9.2 upgrade which will run from June 19, through December 19, 2017. They are currently working on updating the CSUSB mobile app front page and looking on purchasing a mobile app platform which will bring apps to the market faster. The COE credential tracking and reporting phase one went live on October 1, 2016.

ITS – Security Audit Findings Mitigation Efforts Updates – Sam announced that they’ll be inviting the auditors back in February for an advisory audit. We hope to have resolved 100% of the audit findings during that time. Laura Carrizales presented the progress made regarding the audit findings. Each Dean was handed a report regarding gaps in their colleges. Terri Nelson mentioned that there needs to be a better way of communicating to faculty what type of software is installed in their classrooms. David Nimri will bring this up in the SOP group and find the best way of communicating this information.

Updates on ITS Tech Days – VP Fremont asked how ITS Tech Days went. Felix Zuniga announced there was a decline in the number of students from last year which shows all the marketing that has gone to promote the software ITS provides has helped put the word out.

Agendas and handouts from IT governance meetings can be found online at:

Employee Spotlight: Cierra Lavarias

cierra-photographCierra Lavarias is an Administrative Support Coordinator in the Academic Technologies and Innovation Department (ATI) in the ITS Division. ATI is mainly focused on working with faculty to implement their courses with the innovating technology to promote learning as well as to empower both students and faculty to achieve their academic goals. ATI works with faculty to better improve their courses for lectures, hybrid, and online courses including, helping students who have disabilities with ATI’s Assistive Technology and Accessibility Center. They are in charge of the Distance Learning and have staff working behind the scenes to make sure that classes both at CSUSB and PDC are running smoothly in the aspects of technology.

As an Administrative Support Coordinator, Cierra overlooks the financial management of the ATI department. She is in charge of processing purchase requests and the input of purchasing requisitions. Cierra manages the wages of student assistants and staff making sure they are paid and have met the hours. She organizes travel plans, instructional design workshops, and other aspects of online teaching for faculty members.

The aspect Cierra is most proud of in her job is the ability to work closely with so many different people in the ITS division.  Working at ATI has provided Cierra with the opportunity to work closely with faculty members which allows her to get a better sense of teaching and learning activities at the University.   

On a personal note, Cierra states, “any place is my place to travel.”  She enjoys traveling and a place she has not visited yet but would like to, is Greece.

Her hobbies consist of volunteering at an animal shelter, walking her dog, Francis, cooking, and hiking. While her favorite TV show is House of Cards, she reveals that her favorite food is sushi.

Cierra has been working for four years at CSUSB. She attended CSUSB and received her Bachelor of Arts in Business and Public Administration with a concentration in Finance. Currently, she is enrolled in the Master of Public Administration Employee cohort and working towards a MPA degree in Public Financial Management.    

To Cierra, CSUSB means family. As a sophomore, she began working at CSUSB as a student assistant in the ITS Division.  While attending school and working on campus, Cierra has met some of her lifelong friends and has created, “amazing relationships with so many colleagues.”

Legacy CSUSB-ACCESS Wireless Network to be Retired September 16, 2016

As approved by the IT Governance Executive Committee, CSUSB will be retiring its legacy, unsecure CSUSB-ACCESS wireless network on Friday, September 16, 2016. Campus users (students, faculty, and staff) will be able to continue utilizing the eduroam secure wireless network, which provides secure and continuous connectivity across campus, and in thousands of locations worldwide.

A CSUSB-Visitor wireless network, launched in early September, will provide campus visitors limited internet access (up to 4 hours per session) through a self-registration portal, much like any public internet hotspots. (e.g. Starbucks, airports, hotels, etc.) The CSUSB-Visitor network is an unsecure limited-bandwidth network with only access to web traffic and is not recommended for campus users’ daily use.

For instructions on how to connect to the eduroam, please visit or contact the Technology Support Center at (909) 537-7677, or For additional information on eduroam, please visit