Author Archives: Stacey Sanchez


oktoberTECH for staceyThe annual “OktoberTech” event took place October 17th – 20th. The event showcased the technology services available to the campus community.

During the Tech Fair and Download Party on Tuesday, students were able to walk around and speak to representatives from Dell, Apple, and Amazon. There were several different tech booths, including a software booth that helped assist attendees in downloading free software that they weren’t aware of.

On Wednesday, workshops were offered for Professional Development. CSUSB’s Staff members received training on software programs such as; LinkedIn, Qualtrics, and Zoom.

Thursday, representatives of the division visited the Palm Desert Campus and hosted a Download Party and Open House.

Friday, the last day of OktoberTech,  various Innovations in Teaching and Learning were presented to the CSUSB community in AcTI’s Idea Lab in the Pfau Library. Some of the tools showcased during the event were Lightboard, One-Touch Recording, 360 video, and 3D printers. 

OktoberTech was a great success, helping students, faculty, and staff to learn about campus technology and improve their experience at CSUSB.

IT Governance – October 2017

IT GovernancePresentation – Dr. Mike Berman, Chief Innovation Officer, CSU Office of the Chancellor.

The IT Governance Executive Committee was introduced to the new Chief Innovation Officer at the Chancellor’s Office, Dr. Michael Berman. The areas of focus for the Innovation Office at the CO are:

  1. Student Systems – Currently there is a nationwide trend on how to make systems more agile through PeopleSoft. Mike hopes to launch a product in about 6 months to start trying a new interface.
  2. Cloud Computing – Costs are going down, there are financial changes, staffing changes and demand changes. We now have better systems and spend less money.
  3. Virtual and Augmented Reality – A summit will take place next week which will have CSUSB’s Mihaela Popescu presenting. It will showcase what campuses in the CSU are doing with this technology.
  4. Collaboration at a Distance – Zoom and other tools are used for collaboration at a distance.

College Scheduler Presentation – Amy Braceros

A brief demonstration of the step-by-step process was shown for the College Scheduler program.

Policy Review

The following policies were brought to the committee for validation and to review proposed changes.

  • Acceptable Use Policy for Electronic Communications – The Committee validated the policy with some housekeeping changes.
  • Printing Policy – The Committee validated the policy with some housekeeping changes.
  • Mobile Device Policy – The policy was presented with proposed minor changes. The Executive Committee voted to move forward with taking the policy to the Administrative Council.
  • Campus Email Structure and Communication Policy – The proposed changes were discussed and a few minor changes will be made before moving to Administrative Council in November

All four policies will be taken to the Administrative Council Meeting on November 1st.

Employee Spotlight: Chad Cordero

Chad CorderoChad Cordero is an IT Consultant in the department of Enterprise and Cloud Services (ESC). ECS is responsible for system administration and the maintenance of hardware, software, and cloud environment supporting the campus enterprise systems.

Alongside of the Office 365 team, Chad helps manage the employee email system on Office 365 as well as the student email system on Google and several other systems.

Chad works closely with the Pfau Library in order to help manage their servers. Chad has always enjoyed working with all aspects of computers, whether it is configuring systems or programming something new.

ITS is important to our campus in many ways. “We live in an age where technology touches almost every aspect of our lives and the campus community relies on that technology to be up and working 24/7,” said Chad.

During his time off, he enjoys spending time with his family as well as traveling around the globe. Chad loves a good Cuban or Puerto Rican dish. You might also catch Chad putting on his fins for a scuba dive. He enjoys sitting back and watching sci-fi and superhero movies.

Chad graduated from CSUSB with a degree in Computer Systems, Systems Administration option. As an undergrad, he worked for ITS as a student assistant. Back in 1999 he was hired as a staff member and has been working with ITS since then. The campus was always a friendly place for him with the support of faculty and staff. Now as a staff member he enjoys working with those who helped him during his time as student.

Grand Opening

17-09-27-CSUSB-- (L to R) Brian Haynes, Vice President, Student Affairs, California State University, San Bernardino, Gerard Au, AVP, Operations & Customer Support, ITS - Technology Support Center (TSC), CSUSB, XXXX, XXXX, Connor Dickson, Vice President of Finance, Associated Students, Inc. (ASI), CSUSB, Prince Ogidikpe, Vice President, Associated Students, Inc. (ASI), CSUSB, Samuel Sudhakar, Vice President, Information Technology Services, California State University, San Bernardino, Tomás D. Morales, President, California State University, San Bernardino, and Jim Olinger, Director of Enterprise Applications & Tech Support, ITS - Technology Support Center (TSC), CSUSB -- The 24/7 Study Space "The Cave" Grand Opening and Ribbon Cutting Ceremony in the Wedge of the John M. Pfau Library (PL) at California State University, San Bernardino on Wednesday, Sep 27, 2017. Photo by Corinne McCurdy/CSUSB

On September 27, 2017, the grand opening of the new 24/7 Study Area took place. The “Cave” is a result of the efforts of the ITS Division and the ASI Leadership Team. This new space will provide students with a comfortable and safe place to study – no matter what the hour.

The CAVE | The only 24/7 study space on campus!

Location:  First floor of the Wedge (Pfau Library Addition)
Hours:  24 hours a day, 7 days a week

Resources available:

  • Over 50 seats and collaboration station
  • 70 Windows workstations
  • 12 Macintosh stations
  • Wireless charging spots and charging lockers
  • Printing
  • Seattle’s Best Coffee & Tea machine, snack machines & water hydration station
  • In-person technical support from 6:00am – midnight, Mon – Fri and 7:00am – 7:00pm, Sat – Sun

Note:  Coyote OneCard is needed to access The CAVE between midnight – 6am (Mon-Fri) and 7am – 7pm (Sat-Sun).


IT Governance – May 2017

CIA Request Recommendation Presentation

In order to address challenges with the current CIA process, ITS presented a recommendation to move to a delegated submission process where a select group creates CIA Requests and become the point of contact for those requests.  The new proposed delegated CIA request process was demonstrated, including statistics, benefits and the next steps and the Executive Committee provided feedback. This process will also be presented at a future Administrative Council meeting.

u-Direct Demonstration

Representatives from the office of Registrar demonstrated the u-Direct tool (Coyote Plan Builder) to the Executive Committee, highlighting the different key aspects and functions. The tool is currently being piloted in the College of Business and Public Administration.

Concur Q&A with Cindy Levin

Cindy Levin attended the meeting to address concerns shared at the previous meeting about the Concur system. The discussion covered expiration times for requests and notifications. Different scenarios were discussed and the Executive Committee recommended increasing the expiration time to fourteen days.

Campus-wide Phishing Exercise and Training- Phase II Recommendation

ITS shared the phishing exercise and training report from the 100 individual pilot group. Results included 45 individuals opening the email and 13 individuals opening the attachment. The report included a screenshot of what the lesson for the program looked like. Based on the results and the discussion, the Executive Committee approved the recommendation to move forward with an exercise campus-wide. It will take place before the end of the quarter.