Monthly Archives: September 2016

IT Governance: September 2016

ITS Strategic Planning Implementation Plan – Sam shared the goals ITS plans on completing in the current academic year. Each of the goals has been assigned to an ITS Leader.

ITS Consulting Services – David Nimri presented the ITS Consulting Services Form that has been put on Qualtrics. The group provided feedback on the form and it was suggested to present it to the ADTL subcommittee for faculty feedback.

Risk Assessment for HIPAA – Javier Torner informed the group that every CSU campus must complete the HIPAA Compliance Risk Assessment by the tentative date of March 31, 2017. Javier said that he will be contacting each college to help identify each area and help them fill out the questionnaire. He asked for support from IT Governance for this project.

ATI Charge and Vision – Leon McNaught, the new campus ATI Coordinator, shared with the group his three-month plan. ATI is working on branding and promotional materials and will start an outreach program for faculty and staff soon. Some of the services that ATI provides is captioning videos, help faculty remediate issues on the blackboard courses. Provost McMahan mentioned that this needs to be a campus conversation that every online course must be accessible.

Update on Admin Privileges on local machines – Sam announced that the auditors will be back in February. David presented to the group a guide on why it is a good idea to give up admin privileges. David also mentioned that SOP is working on best practices for those faculty that in fact do need admin privileges.

Legacy CSUSB-ACCESS Wireless Network to be Retired September 16, 2016

As approved by the IT Governance Executive Committee, CSUSB will be retiring its legacy, unsecure CSUSB-ACCESS wireless network on Friday, September 16, 2016. Campus users (students, faculty, and staff) will be able to continue utilizing the eduroam secure wireless network, which provides secure and continuous connectivity across campus, and in thousands of locations worldwide.

A CSUSB-Visitor wireless network, launched in early September, will provide campus visitors limited internet access (up to 4 hours per session) through a self-registration portal, much like any public internet hotspots. (e.g. Starbucks, airports, hotels, etc.) The CSUSB-Visitor network is an unsecure limited-bandwidth network with only access to web traffic and is not recommended for campus users’ daily use.

For instructions on how to connect to the eduroam, please visit or contact the Technology Support Center at (909) 537-7677, or For additional information on eduroam, please visit


ITS Consulting Services | Project Request Form Coming Soon!

its_consulting_servicesLet’s say you want to bring in a new software to campus and need to know if it will interface with current campus technologies such as PeopleSoft. Will it require a single sign on? Does the product have a VPAT to meet federal ADA compliance requirements? It’s not surprising that some confusion can come about for both those within and outside the ITS department when purchasing or implementing new technology on-campus. Now there is a solution.

ITS Consulting Services stands as a hub for those who would like to know the process to initiate a new technology project and or simply to seek general information. In other words, ITS Consulting Services points you in the right direction.

Let’s imagine there was a sales rep who wanted to introduce a breaking new organizational software which would improve upon the campus technology infrastructure and yet has no idea who might benefit from having the product on-campus. At the same time, a faculty member is looking to improve their department’s organizational software and has no idea which is the best one to choose. In the past, these two parties may have never met.

With the arrival of the ITS Consulting Services, they would have been able to connect our fictitious sales rep and faculty member, essentially bridging the gap and avoiding any means of redundancy.

While the specific benefit of ITS Consulting Services is to CSUSB staff and faculty, they invite any current CSUSB student who might have a software question to also request a consultation through their online form just as faculty and staff would.

A request form for consulting services will be located on the ITS Consulting Services web page (coming soon).  The form is currently being reviewed by the campus I.T. Governance Committee and will soon be available to help you:

  • Request IT project information
  • Request a new product implementation
  • Ask general questions

However, until it is officially launched, anyone looking for support can simply e-mail with a question or request.

Employee Spotlight: Tracy Medrano

Medrano_2Q2A8443a (3)Tracy Medrano is an instructional designer for the ITS department of Academic Technologies and Innovation (ATI). ATI is committed to providing high-quality support that helps transform the online and face-to-face learning environment by creating technology-enhanced learning solutions and promoting quality online course design.

As an instructional designer, Tracy offers course design recommendations based on pedagogic theories and principles, helps transition face-to-face courses to a fully online or blended format, re-designs existing online courses, and recommends technologies and available resources. She designs and develops teaching, learning, and assessment resources in a variety of formats such as prints, graphics, audio and video technologies to support curriculum offerings. Tracy creates and delivers workshops for groups and individuals on instructional software and design. She also facilitates the California State University Quality Online Learning and Teaching (QOLT) and Quality Matters (QM) quality assurance standards for continuous improvement in online education, best practices, and program requirements.

For Tracy, “learning happens through our experiences.” The most rewarding part of being an instructional designer is “being a part of the creative learning process; working closely with faculty to help create a learning environment that’s both stimulating and memorable for students.”

On a personal level, Tracy and her family enjoy traveling to San Diego and Big Bear. She would love to someday travel to Bora Bora with her family and stay in an overwater bungalow suite. More than anything, she enjoys spending her free time with her kids; attending baseball games, watching movies, and painting. Tracy also spends time volunteering in her local community. Her favorite movies are Stephen King’s It, Tim Burton’s The Nightmare Before Christmas, and Office Space. Her favorite food is Japanese and Indian.

Tracy has been working at CSUSB for ten months and brings with her nine years of experience in online course development, learning management systems, and organization training and development. She is a certified Franklin Covey facilitator, since 2009. Franklin Covey is a global company focused on performance improvement. As a client facilitator she teaches leadership, execution, productivity, communication, and trust content and adapts it to organizational needs. In addition, Tracy is a certified Vital Smarts facilitator, since 2011. Vital Smarts “offers training and leadership solutions based on more than 30 years of on-going research.” She is a certified facilitator in Crucial Conversations, which “offers skills for forming agreement by encouraging open and respectful dialogue around difficult topics” and is a certified facilitator in Change Anything, which is based on a methodology for changing individual behavior. Tracy holds a B.A. in Business Administration from California Baptist University and is currently working on her M.A. in Instructional Design and Technology.

To Tracy, “CSUSB is an archetype of artistic expression and a beacon of opportunity.”