Monthly Archives: August 2016

IT Governance: August 2016

IT LeadershipCSU Mentor Soon to be Replaced –Discussion was had on when CSU Mentor will be replaced and why. VP Sudhakar explained that the replacement to CSU Mentor would have much broader applications and include graduate studies. Concerns were voiced on ease of use, what kind of information will be needed from end users, and how it will accommodate international students. VP Sudhakar will gather more details and report back.

Administrator Access on Desktops – Good progress is being made. The process started with Department Chairs and staff and will include faculty in the fall.

ITS Strategic Planning Implementation Plan – The Strategic Plan is now in its implementation phase and a document has been created that includes two different categories. Green is when a goal/objective will be initiated and blue indicates a need for improvement. If you would like to view the Implementation Plan, please click the link below to download.

ITS Strategic Planning Implementation PDF

New Wireless Network Recommendation – AVP Au made a recommendation to rename the CSUSB-ACCESS Wi-Fi network in August. Currently, CSUSB-ACCESS is a limited 24-hour Wi-Fi access that is meant for guests and visitors. The name has caused confusion for those who are using the CSUSB-ACCESS rather than Eduroam. When a user logs into Eduroam, their device will automatically reconnect to the network without having to log back in. Eduroam is a global Wi-Fi network that gives the user access to all CSU campuses as well as over 470 institutions around the world. Currently 82% of CSUSB users are on Eduroam and the goal is to reach 100% this year. It is being proposed that CSUSB-ACCESS be renamed to, “CSUSB- VISITOR.”

Wi-Fi Access now available for Department Owned Devices – It was announced that Eduroam is now available for department owned devices such as iPads and laptops. Users should contact ITS services to set up an account.

Accessible Technology Initiative Compliance Audit – VP Sudhakar shared that the compliance audit showed that web compliance is adequate, and good progress is being made on instructional material compliance. However, we are behind on procurement compliance. All departments need to be made aware of requirements for ADA Compliance. All new software vendors ( for products with 10 or more users) need to present a verified Voluntary Product Accessibility Template (VPAT) before purchase.

NSF Grant Application – Progress on applying for the National Science Foundation grant is being made. This grant will upgrade our egress link as well as create high-performance computing on campus.

ITS Consulting Services – A Discussion was had on the proposal by ITS for a Consulting Service. Director Zuniga introduced the process which would include a web form for new requests. The goal of IT Consulting Services is to streamline project requests coming from the campus community and set timelines, milestones, and assessment metrics. Further discussion was had on how to make the request form clear, concise and user friendly.

Discussion – 

  • VP Sudhakar thanked Provost Delgado for his leadership of the IT Governance Committee.
  • The committee was reminded that there will be a Blackboard upgrade on August 26th. Email reminders will be sent to the colleagues list.

ITS Department Services | Technology Support Center

square-01 (2)Whether you are a student or faculty/staff member, the ITS Technology Support Center (TSC) is the one stop shop for all of your technological needs. As a faculty/staff member, especially those new to the CSUSB community, it can sometimes appear intimidating and overwhelming to know all of the services and software available to you. That is why the ITS Technology Support Center is here. Their main goal is to provide world class customer service to all members of our campus community.

As a one stop shop of excellence, The TSC offers a variety of technical support for the following areas:

In addition to technical assistance, the TSC provides faculty and staff access to free or highly discounted software. This includes programs such as; Microsoft Office 365, ESET Antivirus, ZOOM Conferencing Software, Portfolium, Mathematica and much more.

Another benefit of the Technology Support Center is having access to their self-service lab, fully equipped with 80 workstations. The lab is open during library hours and on weekends from 7:00 am – 7:00 pm.

Should you need help, the Technology Support Center is here to help you 24/7. Whether it be questions about software , trouble connecting to Wifi, or solving vexing issues with Blackboard, please contact them anytime, any day. Visit the TSC website at or email them at with your technical requests.

To those that may be unfamiliar, the TSC (Technology Support Center), is located on the first thumbnail_Wedge TSCfloor of the Pfau Library Wedge. What is the Wedge exactly? The Wedge is the lovely little crevasse which hangs off to side of our campus Library.

ITS Training Services is also located on the first floor of the Pfau Library Wedge and is ready to provide training on a variety of technological resources available on and off campus.



ITS Planning

ITS Strategic Plan Implementation

The Information Technology Services (ITS) Strategic Plan 2016-2020 is now complete. This plan will guide the ITS Division in the support of students, faculty and staff and the academic mission of CSUSB. We have now begun the implementation of the Strategic Plan that will guide us for the next five years. If you would like to view the Implementation Plan, please click the link below to download.

CSUSBITS-Strategic-Plan-Implementation-Plan-2016-2020-3 (1)


Employee Spotlight: Elizabeth Viramontes

E.ViramontesElizabeth Viramontes is an Instructional Designer in the ITS department of Academic Technologies and Innovation (ATI). The ATI department mainly focuses on helping faculty supplement innovating technologies into their courses. They provide course consultations and instructional designers to help build courses to the faculty’s specifications as well as to the needs of their students. Their main goal is to find new and creative ways to incorporate technology in education so students will engage in their learning —since students are constantly using and finding new innovative technologies.

As an instructional designer, Elizabeth engages in the research-based process of designing and implementing instruction for better learning. She uses her broad knowledge of instructional design and implements it into the course designs and content. Elizabeth creates and develops the appropriate design for the course project reflecting the understanding of a diversity of learners and groups of learners. She provides effective implementation of instructional design for students to make the best of their course experience.

On a personal note, Elizabeth loves to travel. She’s been to Europe but her favorite place to travel is Hawaii. Next on her travel list is Thailand.

Her favorite hobby during the winter is snowboarding and, for about eight years, she did Muay Thai kickboxing. Her favorite movie is Amelie even though her favorite genre is horror; her favorite TV show is the Walking Dead. She enjoys eating Thai food and sushi.

Elizabeth has been working for CSUSB for about 10 years. Within those 10 years, she has held different positions in ITS such as; creating graphic and video content for online courses, video production, multimedia design, graphic design, and motion graphics, until getting her current position as a course development instructional designer. Elizabeth graduated from CSUSB with a double major —Communications with a concentration in Mass Communication and Art with a concentration in graphic design.

To Elizabeth, CSUSB is a place, which has been and continues to be a constant teacher to her. She went to school here where she developed as a young adult and a professional. Now in her professional career, she comes to work everyday to learn something new.