Monthly Archives: June 2016

Employee Spotlight: Gerardo Garcia-Sotelo

FullSizeRenderGerardo Garcia-Sotelo works in Enterprise Cloud Services as a Lead Operating Systems Analyst. The ITS-Enterprise and Cloud Services (ECS) hosts the central server farm of CSUSB’s campus operations. ECS provides computing power, storage, network, cooling, power infrastructure, monitoring and backup services including digital data exchange to multiple departments and colleges across campus. In addition, ECS provides support services to campus enterprise applications such as Office365.

The ECS server room hosts CSUSB’s central private cloud using enterprise technology from VMware, DELL and VEEAM. This server room supports over 240 virtual servers and over 100 physical servers across campus from various departments. The ECS infrastructure hosts applications that support student success, such as library systems and virtual desktop infrastructure used in computer labs (VDI) to mention some.

In essence, the services that the ECS department provides to the CSUSB campus are mostly behind the scenes, but fundamental to the mission of the campus, which ultimately translates into student success.

As a Lead Operating System Analyst, Gerardo manages the day-to-day operation at the ECS server room. One of the most recent projects Gerardo has completed and feels proud of is the implementation and documentation of the Environmental Sensor Systems for the university’s Central Server Room. This system is currently in use to remotely monitor and send emails and text notifications about water leaks, power outages, and sudden changes in temperature and humidity conditions. He is also proud of maintaining expert knowledge on all business procedures associated with the assets and capacity planning in the ECS server room. Gerardo also coordinates the logistics and installation of incoming equipment and performs electrical and cooling load analysis to ensure proper functionality of the server room infrastructure.

On a personal note, Gerardo’s favorite food is Thai and he enjoys watching motorsports, action movies and documentaries. He also likes to work on cars and work on DIY home and garden improvements for his house.

His favorite place to travel is Hawaii because, he says, he enjoys the “warm water and blue ocean.” On his future travel bucket list is New Zealand and Norway.

Gerardo has been working for CSUSB for 11 years. In 1988, he earned his Bachelor’s Degree in Mechanical Engineering. That same year, he began to work for Emerson Electric until 2000 when he left to became an international student to the CSUSB Yasuda Center. From there he graduated with his Masters in Computer Sciences in 2005. Currently, Gerardo is enrolled in the MPA CSUSB cohort.

To Gerardo, “CSUSB is like home to me. It is the institution that I graduated from; I enjoy my work, which also allows me the opportunity to contribute to student success. It is great to be part of the pack.”

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Tech Talks: ITS Training Services

Featuring Danny Vasquez and Doris Selva of ITS Training Services

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Doris Selva, Trainer/Document Specialist

Question: What services does ITS Training Services offer? 

Answer: ITS Training Services offers PeopleSoft (PS): HCM/SA (Human Capital Management & Student Administration), CFS/DW (Consolidated Finance System & Data Warehouse) training, in addition to various software topics. These topics include Office 365, Microsoft Office 2016, Zoom, Mathematica and much more!  ITS Training Services is a one-stop-shop for staff, faculty and student training.

At our new location, we have designated a “Touchdown” Station. This area provides campus users the ability to walk-in and use available stations with privacy for on-demand training, use MyCoyote Self-Service (to view Absence Balance Inquiry, Benefits Summary, View Paycheck online, report time off, etc.), hold one-on-one sessions, use or Skillsoft. Additional services include instructor led, on demand, small group, and department specific training sessions. We are not limited to our lab as we are able to come to you upon your request.

Also, all faculty, staff and students can register for any available software/system topic training at

Danny Vasquez, Admin Support Coordinator

Danny Vasquez, Admin Support Coordinator

Question: What training courses do I need to complete upon being hired?

Answer: New employees will need to complete the New Employee Technology Orientation. The training session will give new employees an overview of basic MyCoyote Portal features, and MyCoyote account activation if needed. Employees will be able to complete online course requirements as needed per individual position roles. In addition, other ITS services will be discussed.



Question: How do I register for Online, Instructor Led, or One-on-One Training?

Answer: Select the following link to watch a video on how to register:

ITS Training Services How To: Register

Question: Where is ITS Training Services located and how do I get in contact? 

Answer: ITS Training Support Office has moved from CH 137 to PL1104, first floor of the Pfau Library wedge.

Telephone: (909) 537-7425



Office Hours: 8:00 a.m. – 5:00 p.m.

To see more of the department, visit the ITS Training Services YouTube Channel!


Faculty member: I appreciated the fact that the Trainer took the time to explain in detail, and didn’t hesitate to go over anything that was asked. The Trainer made the training a very comfortable, and pleasant atmosphere. I will definitely continue my training with this office in the future.

Staff member: I love attending ITS trainings. I keep coming back because after using the reports in my office it gets easier for me to understand.


IT Governance Digest: June 2016

IT LeadershipEMS Recommendation: CSUSB currently uses two systems for university scheduling: Ad Astra and EMS. Due to EMS maintenance agreement expiring last year and Ad Astra expiring this year, Carol Dixon and team are recommending adopting a single system: EMS. The system was demonstrated for university schedulers and it meets the needs of both academics and events schedulers. The Executive Committee unanimously approved the recommendation to adopt EMS software as the university scheduling software.

ITS Decision Making Process: VP Samuel Sudhakar brought back the ITS Decision Making Process chart to the Executive Committee for review. Feedback from the previous meeting has been incorporated. There was discussion to clarify the role of the Executive committee in the process.

Blackboard Maintenance Schedules: VP Samuel Sudhakar presented information regarding emergency Blackboard system maintenance protocol. There was discussion about the most appropriate option for communication of emergency maintenance to users and about what would be the best time for it to take place.

Administrator Access on Desktops: VP Samuel Sudhakar shared the request for authorization for local administrative rights recommendation. He stated that it has already been presented to the Executive Committee and has been revised based on feedback.  The form was also presented and is basically a pathway to get administrative access. The form and recommendation will be brought back next month with incorporated suggestions.

Alertus Recommendation: ITS presented a recommendation to implement the Alertus system to cover the gap in desktop emergency notifications. The system would take over your monitor in case of emergencies. After discussion, the Executive Committee unanimously approved the implementation of the Alertus desktop notification.

Employee Spotlight: Jacquelyn Almonte

AlmonteJJacquelyn Almonte is a lead system analyst in the Administrative Computing and Business Intelligence (ACBI) department of the ITS division. The ACBI develops, provides support, and manages different campus enterprise software applications on various hardware platforms. ACBI works in an environment that collaborates and engages to generate the best practices and unique solutions for campus business needs. With a rapidly evolving and volatile technology landscape, the ACBI team engages with technology trends and experiments in creative ways to apply them to campus business to change or adapt to the needs of their business partners. ACBI provides administrative users the support they need to transition and adjust to the changes being made in the technology by having instructor led and one-on-one hands on training, tutorials, and self-services.

As a lead system analyst, Jacquelyn analyzes systems and procedures already in place devising modifications and identifying needs of new equipment or software. She decides when to recommend upgrades to the systems and designs computer programs with the use of flowcharts and diagrams; afterwards, she configures equipment and software. In addition, she also writes technical reports and creates/updates protocols and procedures.

Jacquelyn is most proud of her ‘Communication History’ Project she completed last year, which allows students to see emails sent to them via PeopleSoft in MyCoyote. She is most grateful for her ability to help others accomplish their job more effectively and efficiently through the use of technology.

On a personal level, Jacquelyn enjoys playing billiards, but her favorite game is 9-ball. Her favorite movies are all the Star Trek movies, (which her husband bought and gave to her as an anniversary present). As for food, she’ll eat pretty much anything but lately she has been obsessed with Korean food and Japanese Ramen.

Jacquelyn loves to travel to places where there’s beautiful scenery and that’s why she can be found driving on Highways: 101, 120, 395, and 4 for no other reason than to fill her soul with beauty and peace. On an exciting note, she will be traveling to Israel soon and is looking forward to her new adventures there.

Jacquelyn has worked for CSUSB for two years. She received her B.S in Business Administration, Computer Information Systems and an emphasis in Business System Analysis from Cal Poly Pomona.

To Jacquelyn CSUSB means, “There are many opportunities for professional and personal growth at CSUSB. I look forward to enhancing my skills further and to contribute the abilities that God has given me to better service our students and my colleagues.”

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Tech Talks | ITS Department Spotlight: Assistive Technology and Accessibility Center

Featuring Leon McNaught and Christine Fundell of the Assistive Technology & Accessibility Center

Question: What is the Assistive Technology and Accessibility Center?

Answer: The Assistive Technology & Accessibility Center (ATAC) is a specialized computer lab that provides access to assistive technologies (AT) for students, faculty, and staff.  ATAC lab is located in the Pfau Library Wedge PL-1109.D in the Southside of the main computer lab.  We are open Monday through Thursday from 8:00 a.m. to 11:00 pm and on Friday until 5:00 p.m.

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Question: Is ATAC only for students with disabilities?

Answer: AT is traditionally used by individuals with disabilities to facilitate alternate means of access to information. However, many students without disabilities use ATAC because they find that AT increases productivity in reading and writing. ATAC lab is open to all students, faculty, and staff including CSUSB Alumni.

Question: What services are provided by ATAC for students, faculty, and staff?

Answer: There are many useful services for the CSUSB community to take advantage of. Some services include video captioning, content remediation, braille production, free audio books/periodicals, and home use technology software applications for faculty and staff. ATAC can also provide guidance to software developers by testing your mobile app or other applications and provide a report on overall accessibility of your design including elements that may require remediation.

ATAC can loan iPads and SmartPens to students and other equipment can be rented one academic quarter at a time.

 Question: Which assistive technologies are available to students?

Answer: ATAC supports many software programs that help accessibility. Below is a chart outlining our assistive software and how they can be used.

Software Category Audience
JAWS (Job Access With Speech) Screen reader. Reads all information presented on-screen aloud. Manipulation exclusively via keyboard input.
  • Blind or low vision individuals.
  • Content creators who wish to check the accessibility of their materials.
ZoomText On-screen Magnification. Enlarges information on-screen and provides custom visual enhancements.
  • Low vision individuals.
WYNN (What You Need Now) Literacy. Allows high speed scanning of books (via PEARL scanning camera) and creation of audio MP3 files. Create digital study guides.
  • Anyone, and especially individuals who may require more exposure and repetition to understand written materials.
OpenBook Optical Character Recognition (OCR). Acquire printed material and create digital text to audio.
  • Blind or low vision individuals.
Dragon Naturally Speaking Speech Recognition. Converts natural language speech into text. Also allows control and manipulation of a computer and programs via voice.
  • Anyone, and especially individuals who have poor typing or spelling abilities.
Talking Typing Teacher Typing tutor. Trains the user to touch-type using all fingers on the keyboard without looking at the keys.
  • Anyone, and especially someone who wishes to learn how to touch type or improve speed or accuracy.


Question: Does ATAC provide mobile cart accommodation?

Answer: If you require assistive technology at a specific location on campus (such as a classroom lab) ATAC can provide a fully mobile assistive technology workstation on a temporary basis up to an academic quarter at a time.

Question: How do I contact ATAC?

Answer: You can walk in the ATAC office in PL-1109D or dial extension x75079 from an on-campus phone or 909-537-5079 if you’re off campus. ATAC can also be reached anytime at