The Information Technology Services (ITS) Strategic Plan 2016-2020 is now complete. This document was a culmination of thoughtful and consultative work done by a team of students, faculty and staff from throughout the University community, and will guide the ITS Division in the support of students, faculty and staff and the academic mission of CSUSB for the next four years. The process started in October of 2015 with a series of presentations by experts from within and outside of CSUSB. Faculty and student forums, ITS divisional meetings, and surveys followed this to students, faculty and staff. We received valuable feedback regarding the internal operations of the ITS Team as well as where we need to be headed over the next four years.
We divided the feedback we received from the Campus Community into three categories: (1) Operational, (2) Tactical, and (3) Strategic. We are addressing many of the issues expressed in the operational and tactical feedback and present to you the strategic goals and objectives of the process. We are currently prioritizing the objectives within each goal and formulating an implementation plan, which we hope to start operationalizing during the summer.
The strategic plan is aligned with the University Strategic Plan as well as the California State University Trustee Initiatives, both of which focus on the success of the academic mission of CSUSB.
We are looking forward to consulting, collaborating and communicating with all constituents of our campus community as we move forward with implementation.
I sincerely appreciate your participation in, and engagement with, the formulation of our ITS Strategic Plan.