Monthly Archives: May 2016

ITS Strategic Planning Process

chalkboardThe Information Technology Services (ITS) Strategic Plan 2016-2020 is now complete. This document was a culmination of thoughtful and consultative work done by a team of students, faculty and staff from throughout the University community, and will guide the ITS Division in the support of students, faculty and staff and the academic mission of CSUSB for the next four years. The process started in October of 2015 with a series of presentations by experts from within and outside of CSUSB. Faculty and student forums, ITS divisional meetings, and surveys followed this to students, faculty and staff. We received valuable feedback regarding the internal operations of the ITS Team as well as where we need to be headed over the next four years.

We divided the feedback we received from the Campus Community into three categories: (1) Operational, (2) Tactical, and (3) Strategic. We are addressing many of the issues expressed in the operational and tactical feedback and present to you the strategic goals and objectives of the process. We are currently prioritizing the objectives within each goal and formulating an implementation plan, which we hope to start operationalizing during the summer.

The strategic plan is aligned with the University Strategic Plan as well as the California State University Trustee Initiatives, both of which focus on the success of the academic mission of CSUSB.

We are looking forward to consulting, collaborating and communicating with all constituents of our campus community as we move forward with implementation.

I sincerely appreciate your participation in, and engagement with, the formulation of our ITS Strategic Plan.

IT Governance Digest: May 2016

IT LeadershipITS Strategic Plan: The Strategic Planning Working Group Co-chairs attended the IT Governance Executive Committee meeting and presented their goals, objectives and respective strategies. After some discussion and feedback the Executive Committee unanimously approved the plan.

ITS Decision Making Process: VP Sudhakar shared a draft document of the ITS Decision Making Process with the committee and emphasized that there are two key pieces: involving the campus community in the process and involving faculty. He asked the committee for feedback on the flow chart presented on the document and stated that he wants to make sure the campus community is engaged and has enough time for feedback before initiatives are rolled out. He will bring a revised version to the next meeting with the committee feedback incorporated.

Clutter Recommendation: ITS brought forth a recommendation to turn off the Clutter folder and to make it an optional turn on. Committee discussion included suggestions on how to communicate this to the campus community and about how the folder is very inconsistent at times. After further committee discussion, the consensus is to leave the Clutter folder as is and if there are more issues in the future; the topic will be addressed again.

Blackboard Upgrade: VP Sudhakar shared the ITS recommendation document and stated that it is the same information that was presented before but includes more details on the new version. The committee consensus is to continue with this recommendation.

Employee Spotlight: Annel Matin

Annel Martin (ITS Newsletter)Annel Martin is a Health Information Technology Consultant in ITS Information Security and Emerging Technologies (IS&ET) Department. IS&ET fosters the privacy, accessibility, and integrity of information resources. They also promote and monitor compliance with information technology policies and standards.

As a Health Information Technology Consultant, Annel works behind the scenes specifically with the Student Health & Counseling Centers to secure and prevent any HIPAA breaches or violations in their health and counseling records, (which if found in non-compliance, can cost the university a considerable amount of money). To accomplish this, first, Annel collaborates with her clients to build a better understanding of their current needs to integrate information technology systems into their workplace. Second, she takes that information and devises strategies to address those needs. Finally, she verifies that her client’s staff understands how to maintain and get the full benefits of the technology’s tools. Additionally, she also monitors, corrects, and produces periodic reports of the client’s implementation process and reviews the technology to provide recommendations for system improvements.

Annel takes pride in preventing unauthorized access to health and counseling records of students, faculty, and staff and delivering innovative products to the CSUSB campus community through the use of technology. Such technology tools consist of students having the ability to schedule appointments online, upload forms/documents, send and receive secure messages via secure portal as well as check themselves in for appointments. One recent “world class” service provided by IS&ET is the creation of appointment reminders via text messages for the Student Health Center where students receive a text the day before their scheduled appointment to help reduce no shows.

On a personal note, Annel has so many favorite movies that she can’t narrow them down to one, but if she had to choose, they would fall under the three following genres: comedy, drama, or thriller. Annel dedicates most of her free time to church ministry, and her grandson, who is full of so much energy and life, that she barely has time for any other hobbies. However, when she does find time, it is usually spent traveling. She hopes to one day extend her traveling experiences to countries such as Africa, Thailand, Japan, or Australia.

Annel has worked for CSUSB 16 years. She attended CSUSB where she earned her BA in Psychology and holds her credential as a Health Informatics Systems Professional. She’s currently pursuing a teaching credential in Career and Technical Education.

For Annel, “CSUSB means empowerment and an opportunity to learn and grow, whether you are a student, staff or faculty. That is what makes CSUSB most valuable

MyCoyote | Student Resources

MyCoyote is the portal to all student needs and resources. Within MyCoyote, you can access important tools such as Blackboard, Student Center, Financial Aid, PAWS Report, Student Gmail, and more.

Once you’ve logged into MyCoyote, you can check past and current grades, register for classes, look up course schedules for the upcoming quarter, and visit the bulletin for a detailed list of all degrees and certificates offered.

If it is your first time logging in or to reactivate your account, click the ‘Activate Your Account’ link to set up MyCoyote with your student ID.

Visit MyCoyote Student Portal



Campus Housing Technology

Eduroam Wi-Fi:  Are you connected? Click the link below for step-by-step instructions on connecting to Eduroam, CSUSB’s official Wi-Fi.


University Village Computer Lab: Students living on-campus can finish assignments and print homework in the Computer Lab located in the UV Center. It includes 8 PC’s and one printer. To access the lab, you will need to bring your student ID and your own paper to print.

Self-Service Lab: Visit the Student Self-Service lab in the Pfau Library wedge in PL-1109, conveniently located next to the Assistive Technology & Accessibility Center (ATAC), which provide ADA compliant workstations.

Lab Hours:

Monday-Friday: 9:00am-11:00pm

Saturday: 9:00am-2:00pm

Sunday: 1:00pm-5:00pm


Some devices can create interference or disrupt the wireless network in campus housing, which will cause you as well as your neighbors to have frequent disconnects from the Wi-Fi network. Check the Approved Devices list below to make sure your devices can be connected without disruption.