Marie Thomson is an Operation Specialist in the Telecommunications and Network Services (TNS) in the ITS department. TNS plans, supports, directs, and repairs the telephone system, campus data network, and supporting servers. There are two groups in TNS, the Telecommunications group and the Network Services group. The Telecommunications group focuses on supplying and restoring telephone equipment, administering campus operators, maintaining campus voice mail system, along with yearly upgrading and allocation of printed campus telephone directory. The Network Services group centers on installing and managing network infrastructures, various campus-wide applications, and specific networks providing campus wide function.
As an Operation Specialist in Telecommunications, Marie is involved in every level of organizing and is responsible for distributing resources, planning schedules, managing the daily operations for the telecommunication sector and collecting data on the effectiveness and efficiency of the internal process of telecommunications.
Marie is proud of her department and its success at providing world class customer service to the students, faculty, and staff that need assistance in whatever pending issues arise. She is proud of being in charge of the Call Center application that is used by many major departments on campus and enjoys the challenge that comes from learning about the complex components of the Call Center.
On a personal note, Marie’s favorite food is pizza, along with Mexican food and she loves watching crime dramas and detective shows. Marie also enjoys spending time with her family by going on hiking trips.
Traveling is an important aspect to Marie; she has visited Germany, Italy, France and Spain. She would love to return to Europe but, in the meantime, hopes to explore her home country. Even though, she has traveled the globe, when Marie wants a relaxing vacation, she prefers to go somewhere tropical where nature is just inches away.
Marie has been working for CSUSB since she was an undergraduate studying for her BA in Communications and her minor in Art History. She first started as a Student Assistant in the library and TNS. After she graduated with her BA, she was hired as a full-time employee in TNS serving CSUSB for the past 15 years.
According to Marie, “CSUSB has been a big part of my life. It was a great school and I feel like I got a good education and enjoyed the student life here. As an employee I have enjoyed coming to work every day and have learned a lot. I have enjoyed seeing it grow and seeing the direction it is heading in the future and am happy to be a part of it.”