Monthly Archives: November 2015

Employee Spotlight: Joeleen Monclova

14-09-22-CSUSB--Joeleen Monclova, Admin Support Coordinator, ITS - Creative Media Services (CMS) at California State University, San Bernardino on Monday, Sep 22, 2014. Photo by Robert A. Whitehead/CSUSBJoeleen Monclova is an Information Technology Consultant in the Academic Technologies and Innovation department of ITS, and is currently assisting in the Distance Learning Classroom upgrade for the CSUSB Palm Desert Campus (PDC). Joeleen is fairly new to this position as an Information Technology Consultant and feels updating the three Distance Learning Classrooms will be an invaluable experience. She says, “This project gives me the opportunity to see what it takes to create a Distance Learning Classroom from the planning stages to completion while familiarizing myself with the new technology. Once completed, students and professors will have the opportunity to experience this innovative technology first-hand.”

Joeleen has worked at CSUSB for eight years. She received her Bachelor of Arts with an Emphasis in Graphic Design from CSUSB. She is very proud to work in the ITS department and believes, “Our purpose here is to provide excellent world-class customer service through the use of technology to the campus community. Our area allows us to offer the same great first-class customer support to students, faculty, and staff at the Palm Desert campus, as on the CSUSB main campus. With our distance learning classrooms, we can give students the opportunity to attend classes and learn from the best professors from both campuses without the commute.”

On a personal level, Joeleen’s favorite travel destination is Barcelona, Spain. She especially loves the food and the beautiful historic architecture. The next stop on her bucket list is Greece. Joeleen also enjoys Mediterranean food, and her current favorite TV shows are; Scandal and Once Upon A Time. She is also a vintage collector, jive dancer, and just loves anything from the 1940s-1960’s; including vintage jewelry and purses, record hops, and rockabilly weekenders to name a few.

To Joeleen, CSUSB holds great meaning in her life. She says, “Not only does it mean I can give back to my Alma Mater, by providing support to the campus community every day, but I can pay it forward to help pave the way for future graduates of CSUSB.”

IT Governance Digest: November 2015

IT Leadership

Identity Finder: The group discussed the Identity Finder software and the specifics for the deployment across campus. The team has worked with the Chancellor’s Office and the Union to make sure that communication to the campus will be clear.

Administrative Access to Desktops: ITS along with the college deans are working collaboratively to mitigate the Chancellor’s Office Audit finding regarding administrative access to desktops. The recommendation from the audit was to move away from blanket access and instead restrict this access to those who actually need it. ITS is currently working with the college technicians regarding this issue.

Campus Online Directory: ITS brought forth a proposal to streamline the process of on boarding and change the campus phone book from a “phone record” to a “people record” (aka an enterprise directory), making it an official campus directory. Feedback was requested from the group in order to be ready in a month to go live with the new campus website.

Campus-Wide Ticketing System: ITS presented a rough draft of a pilot centralized service fulfillment system within ITS departments that would then work with other divisions and colleges to standardize on one system over the course of 2-3 years. A subcommittee will be formed to streamline and address the issues.

ITS Tech Week 2015 Recap

As part of CSUSB’s 50th Anniversary Celebration, the Information Technology Services division hosted the inaugural ITS Tech Week from October 13 through October 16. The week’s events and activities included; IT systems and support services demos, open houses, training road shows, a free software download party and more. Big2015DownloadPartyInfographic

To kick off Tech Week on Tuesday, ITS team members presented 15-minute demos from about the several systems that IT Services supports, such as the MyCoyote Schedule Planner and Identity Finder.

On Wednesday, students were taken on a Technology Open House tour through the different parts of IT Services and saw first-hand some of the exciting new technologies brought to campus, like the Student Collaboration Center in the Pfau Library (Wedge 1st Floor). Students also interacted with a personal telepresence robot in the newly renovated faculty commons, which includes a hands-on training lab, a consultation/discussion space, two small group project rooms, and a light boar lecture recording facility.

The Microsoft Office 365 Download Party was a huge success on Thursday! Students joined in for free pizza and free Office software downloads for their laptops, tablets, and phones. In case you missed the event, students, faculty and staff can still download Office 365 anytime, anywhere. Visit the ITS Software page here to install Office 365 on your devices.

Wrapping up Tech Week on Friday, ITS Team members brought one-hour Office 365 training sessions all over campus. The training sessions included topics on Outlook, Calendar, People, OneDrive, and more Microsoft Office tools.