Monthly Archives: May 2015

Activating your account on the new IDMS

 

 

 

 

 

01

002

 

CSUSB is rolling out an upgraded Campus Wide ID Management System to improve security and password management and mobile device compatibility. If you have a CoyoteID, you will be required to establish a new account with updated login credentials within the new campus ID Management System. The transition will begin on April 6th and will continue for a period of 90 days. After which you will be automatically re-directed to establish your new account and password.

Below you will find directions on how to activate your account.

Step One: Proceed to Activate Account

  1. Go to: The MyCoyote Portal
  2. Click on the link titled “Activate Your Account”
  3. This will take you to the IDMS Self Service Page

003

Step Two:  Activating Your Account

 

  1. To Activate Your Account, click on the link titled “Activate Your Account”

004

You will be directed to the account activation page:

  1. Fill out the fields for the following:
    1. Coyote ID
    2. First Name
    3. Last Name
    4. Date of Birth (in MMDDYYYY format)
    5. Postal Code
  2. Press the “Next” button when completed.

Please note:  your personal information must appear exactly as it appears on your student, staff or faculty record

005

 

Step Three:  Accept Policy in Responsible and Ethical Use of Computing Resources

Read the entire Policy in Responsible and Ethical Use of Computing Resources.  

Once the policy has been read, click on the box below “I accept the computing use policy.” 

Press the “Next” button when completed.

006

 

Step Four:  Enter Alternate Contact Information (Optional)

From the drop down menu, select the provider of your mobile service.

Enter your 10 digit mobile phone number, including area code.

Enter an alternate Email address.

Press the “Next” button when completed.

007

 

Step Five : Answer Security Questions

From the drop down menus to the right of the word “Question,” select your security questions.  In the box below, to the right of the word “Answer” enter your answers.

Note: you must choose three different questions, and you must provide an answer to each of those three questions.  All answers must be at least four characters in length and all must be unique.

Press the “Next” button when completed.

008

Step Six:  Create a Password

Create a password for your account, by entering your password in the box to the the right of the word “Password” and then once more in the box to the right of the words “Confirm Password.”

Your password must conform to the following standards:

  • Be at least 8 characters
  • Be no more than 32 characters
  • Contain at least one digit (number)
  • Contain at least one letter
  • Contain at least one uppercase letter
  • Contain at least one special character: !#$%&()+-/

Please Note: Your account retains a history of your previously used passwords. You may not re-use your 2 most recently used passwords.

Press the “Next” button when completed.  

Note: When process is completed, you will be taken back to the first page.

009

 

 

 

Resetting a forgotten password on the new IDMS

 

Step One: Resetting Forgotten Password

 

  1. Go to the CSUSB Self-Service Page
  2. Click on “Forgot Password”

 

Step Two:  Begin Account Recovery

recoveryinfo

  1. Enter required information
  2. Press “Submit” when completed

 

 

Step Three:  Choose an Account Recovery Method

 

  1. From the available methods, click on the desired method

2

 

 

Step 3A: Answering Your Security Questions

  1. If you select “Answer My Security Questions” choose the questions from the drop down menu
  2. Enter answer to question
  3. Press submit
  4. You may now enter a new password

3

4

 

12

 

 

  1. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  1. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

 

 

Step 3B:  Email Account Recovery

  1. Click on the link entitled “Receive an email with an account recovery code”
  2. You will be sent an email with a recovery code. Once received, press continue

6

 

  1. Under “Forgotten Password” click on the link titled “Complete Your Account Recovery”

7

  1. Enter ID Number and Recovery Code
  2. Press Submit

11

 

 

 

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

9

 

 

 

 

Step 3C:  Receive Recovery Code via Text Message:

  1. Click on the link entitled Receive a text message with an account recovery code
  2. When code is received, press continue

10

 

  1. When text message is received, enter ID number and recovery code

11

 

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

12

 

 

 

 

Technology Support Center Partnership with Blackboard

 

web_graphic_for_I.T._The ITS Technology Support Center is pleased to announce the launch if it’s NEW Support Center partnership with Blackboard Student Services.  The night service hours goes live at 10:00pm on Wednesday, April 8th and is designed to meet all of your Technology Support needs between the hours of 10:00pm – 7:00am, Monday through Friday and 7:00pm – 7:00am, Friday – Sunday.  We understand the challenges that are associated with education in today’s world and are constantly looking at ways to improve this experience for our students, faculty and staff members.  This service takes our night support to another level and allows you to rest easy while on your educational journey.  Having issues with an exam on Blackboard?  No worries, give us a call and we can help you out.  We have included some more detailed information below that should answer any questions you might have.

HOW DO I CONTACT THE SERVICE? There are numerous support channels to choose from.  See below.

We have created an after-hours online support portal that serves as a gateway to the support service offering through our existing Support website at http://support.csusb.edu.  Then simply click on the “Night Support” button.  You will be redirected to our Blackboard partnership web portal, where you can search the Knowledge Base for answers to commonly asked questions or connect with a support representative through several options such as Chat, phone, or creating your own ticket. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time. Of course you can call us too.  Our 24/7 support number will not change as a result of our partnership.  You can still reach us at 909-537-7677 any time of the day or night.

WHAT HOURS DOES THE SERVICE COVER? The service is available 24/7, 365 days a year.  That’s correct; you can contact us at any time, day or night.  We understand that needing help doesn’t have a schedule and are at the ready to assist you when the need arises.

WHAT TYPE OFF ISSUES DOES THE SERVICE TEAM SUPPORT? Most technology issues, such as MS Office, Office 365, Blackboard, password resets, etc.  Our professionally trained Blackboard staff are experts in all recent Blackboard versions and service packs.  The staff also goes through ongoing education that keeps them ahead of the game regarding updates to the software and other common support issues.  Need help configuring your grade center? Not a problem, we can help.  Having an issue with your discussion board?  Rest assured we can help you fix it.  Each interaction comes with a follow up case email that has a detailed description of your case, and what steps were taken to resolve your issue.  In many scenarios, your case solution email will include step by step walk-through instructions that you can refer to later if needed.  You don’t always have to wait until something is “wrong.”  If you have questions about Blackboard and its functions or features, give us a call and we’ll gladly field any questions you have, and offer advice on best practices.

HOW LONG DOES IT TAKE FOR THE SERVICE TEAM TO RESOLVE ISSUES?  When using the real time chat feature or calling the Support Center directly, most common issues can be resolved within five to ten minutes.  Of course there are more complex issues that may take longer but ultimately the goal is to help you move forward and if we need to take extra time to do so, then that’s what we will do.  Ticket submissions are typically resolved in about 24 hours, but this can vary depending on the time of year and the system affected.  During non-peak times it is not unusual to see ticket resolutions return in just a few short hours.

If you have any questions or concerns about this matter, please contact:

Technology Support Center
Information Technology Services
Email: support@csusb.edu
Phone: (909)537-7677

 

Employee Spotlight: May 2015

Laura-Carrizales

Laura earned her Bachelor of Art if Sociology with an emphasis in Deviant Behavior and a Minor in Economics from the University of Redlands and is pursuing an M.B.A. in Cyber Security here at CSUSB. Laura has been working at CSUSB since 2002. She got her start in the Financial Aid office, then transitioned to the ITS Division in 2007.  She has collaborated with many individuals across the campus and has been involved in numerous projects that help enhance our campus’ usage of technology.

Professionally, she would love to be a visitor at universities throughout the country that are well known for their high levels of technology and have the ability to sit in classrooms and interact with the students, faculty, staff and administrators.  Personally, she wants to travel to several areas within Mexico: visit beautiful beaches, gaze at the Mayan Ruins and the amazing architecture of the Cathedrals, and simply embrace her heritage.  Laura enjoys the movies The Devil Wears Prada and West Side Story, and even though she is a very light consumer of television, she enjoys iZombie from time-to-time.

Laura feels privileged to have the opportunity to work at such an amazing campus. “CSUSB has always had such a great community feel to its environment that stems from the extremely talented and highly respected faculty, staff, students and administrators who make CSUSB the wonderful place it is.” Laura said, “It’s also a great feeling to be able to tell someone, ‘I am more than happy to be of assistance and I am so glad that I can help you make your tasks a bit easier”.